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“Stayed for fund raiser”

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Hilton Galveston Island Resort
Ranked #9 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed 18 May 2014

Stayed during fund raiser golf tournament. Nice rooms and friendly, friendly staff. So helpful and call you by name!
Clean pool. Saw the swim up bar! Well attended. Located directly across from the beach!

  • Stayed: May 2014, travelled with friends
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Thank Alisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 21 May 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,629 - 1,635 of 2,361 reviews

Reviewed 18 May 2014

Most amazing customer service! Everyone was so friendly. Great pool with swim up bar. Beautiful place! Would recommend to anyone. Rooms are nice, nothing fancy but the customer service is so impressive!

  • Stayed: May 2014
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1  Thank Beachlover0516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 21 May 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Make sure set the air to run continuously to block out the hallway sounds. Loved the plush bath robes. Good walking distance to most attractions. Surprisingly a very young crowd y pool which maybe explains the too loud dj music.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Carin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 12 June 2014

I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future. Happy Holidys.
Mike Pistone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

This property is clean, and the level of service is above and beyond, especially in the restaurant and bar.

This excerpt from my email to the food and beverage manager tells it all:

"I wanted to write you a quick note to tell you, and I'm sure you're already aware, that your server, Kelly, is doing an outstanding job. She is attentive, personable, and polite.

She served me at breakfast this morning and aside from doing her job well, she went above and beyond my expectations. I was barely awake, my watch was on eastern time, and I thought the executive lounge was closed. Kelly told me about the lounge being open and about the cappuccino machine there, and I joked that I'll have to hurry up and eat so I can go get a much needed shot of espresso. Two minutes later, Kelly carefully placed a hot cup of cappuccino in front of me, and it was delivered with a beautiful smile."

Stayed: May 2014, travelled on business
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 21 May 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

We always enjoy our stay at the Hilton in Galveston. Rooms are good sized and clean. Great location and the pool is lots of fun with a swim up bar and a live DJ on Saturdays. They do a lot for kids as well. Service is always great!

Room Tip: We book through Galveston.com. Request a balcony room with a beach view in the first wing.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank ThatGirl_77627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 21 May 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

Hotel was ok, we booked two adjoining rooms for one night - brought the kids so the adjoining rooms were a necessity - and when we arrived we were told there were no adjoining rooms. After some serious discussions, which involved my family leaving and finding a different hotel, management was able to find us two adjoining rooms. The rooms were old, but comfortable and clean, and I wouldn't even be writing a review, but, after checking out the next day and returning home, I was surprised to find A CHARGE ON MY CREDIT CARD FOR $5,030.00. This was in addition to the two rooms and breakfast charges we authorized. When I called the hotel the night manager was very courteous and apologetic and explained that someone had accidentally "fat-fingered" (his words) our charges and this would be corrected within a few days. I'm currently waiting to see if the charges are voided, and I believe they will be after speaking with the manager, but I would advise using extreme caution at this establishment. "Fat Fingering" could end up costing someone quite a bit of $$$.

Stayed: May 2014, travelled with family
1  Thank Allen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 21 May 2014

I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future. Happy Holidys.
Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

Hotel staff was very nice. Hotel needs to be upgraded....everything just feels old in there. Charging 9.95 for wifi per device is a joke...most hotels don't charge guests at all. Good location right on the seawall

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Raymond D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 21 May 2014

I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future. Happy Holidys.
Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#4 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range: £73 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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