We are Hilton honors and we are usually happy with the Hilton resorts. We have not been pleased with our most recent stays with Hilton, first the Clearwater resort and now the Galveston resort. I was in charge of taking care of a child while the child's mom was working at a business convention. Of course this involves feeding her so her mom had to tell the hotel management and restaurant management SEVERAL times that we could get food and charge it to the room. When it came time to eat we were told from every restaurant in the hotel that we could not order food without the mom here to order the food even though we explained that she was at a business convention and spoke to management about this. I have NEVER had so much trouble getting food in order to feed a child in my life! They were also very rude to the child when she tried to order some food when I was in the restroom, which was NOT appreciated. Our first night when we took our showers there was no hot water, so of course that was not pleasant. So we called the lobby to complain, and they said they would get it fixed right away...they never did. I am not happy with this hotel and I will not be back.
- Official Description (provided by the hotel):
- Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Galveston Island Hotel Galveston
- Galveston Hilton