We arrived to the hotel around noon on Sunday, August 31st, 2014. Kim, one of the Guest Service Representatives working the desk upon our arrival, communicated that our room was not ready. She asked for a contact phone number and said she would call when our room would be ready. We decided to take that opportunity and go grab a bite to eat. While at lunch, Kim called to let us know that our room was ready.
When we arrived back to the hotel to get our room, Kim greeted me by my last name as I approached the desk. Each time I saw her that day and the next morning for checkout, she addressed me by my last name.
We were traveling on a Reward Certificate, and was very impressed because of the treatment and service we received. Having worked in the hotel industry for a number of years, I have experienced how traveller's who are paying reduced rates are treated, and many times the level of service is not great (or even good). That was not the case here at the Hilton Galveston Island Resort!!
The poor area was very nice and accommodating. Lots of available seating. The swim up pool bar was a great addition as well, and was very clean.
The hotel was within walking distance of quite a few dining options including the Rainforest Cafe.
Our breakfast on the morning of checkout was just okay. Not many hot items on the breakfast buffet to choose from. My egg omelet seemed rather small.
We did enjoy our stay and plan to return to the Hilton Galveston Island Resort next time we travel to Galveston.
- Official Description (provided by the hotel):
- Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more less
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- Also Known As:
- Hilton Galveston Island Hotel Galveston
- Galveston Hilton