The room was OK except there was mold growing on the walls up by the ceiling in multiple places. Our main problem was with the poor service with the shuttle to the ship. The girl at the desk said it was "first come, first served" and put our name on a list and said since there were four families ahead of us, we would be on the 12:00 shuttle. We showed up for the shuttle a little before noon and was told there was no room for us on that shuttle and that we would have to wait. The driver then came in and told us there WAS room on the shuttle and out we went to get on, however, we soon discovered he wanted to seat my daughter on a stool beside his drivers seat. I said no for safety's sake and we got back out. We waited for another 45 minutes and when the shuttle came again, they couldn't figure out how to get my family and another family to the port on time. One of the workers in the hotel offered to take the other family in his own personal SUV to the port. We were told that they usually have another shuttle but that the driver of the other shuttle "decided not to pick up" there on that day. Very unorganized and unreliable. It was the same issue when we got back from our cruise and waited over 45 minutes for the shuttle to come and finally a shuttle driver from another hotel felt sorry for us and took us to our car.
- Official Description (provided by the hotel):
- Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Galveston West - Seawall