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Holiday Inn Express Hotel & Suites Galveston West - Seawall
Ranked #31 of 51 Hotels in Galveston
Amarillo, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible smell”
Reviewed 1 September 2013

We choose luckily to leave this hotel after 2 days. The room smelled very musty. We did buy some candles that slightly masked the odor. The breakfast was nice and the bedding comfortable. However, the cleanliness was not what I expected from a Holiday Inn.

Room Tip: Nice view from balcony.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRK806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, 18 September 2013
Dear DRK806,

Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I am sorry for the conditions you experienced during your stay. It is regrettable we fell short of your expectations.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
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Denmark
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 August 2013

Really nice hotel with good amenities.
Rooms rather large and with balconies, which I like especially when I'm close to the beach. Even thoguh we didn't get a room with direct beach view - but a side-room - it was OK never the less.
Nice beds and pillows and the cleaning was good.
Breakfast buffet OK, but occasionally the buffet runs empty and are not filled fast enough with a lot of empty trays) leading to queues.
Otherwise service was nice og allways at hand if needed.

But ( and no fault of the hotel - but just as information): NO beach access at all.
The pictures of this hotel deceives a bit - lovely views over the water etc. and when you drive up to the hotel it seems as though you just have to cross the street to be able to get into the water.
But when you actually cross the street and want to take a dip in the Gulf you realize, that you can't ! It's a stonewall that doesn't invite to bathing.

To be able to get to a decent beach access you'll have to drive/walk/run app. 3 miles down the road - where there's parking restrictions ( beware of towing ).

So if you choose this hotel for the beach access then beware.
But if you choose this hotel for it's amenities and for its sheer service, then you're in for a treat.

Room Tip: Try to get a room facing the ocean. The siderooms are OK but the view of the ocean is a bid restrict...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bastian87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TEXAS
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 August 2013 via mobile

Wanted a getaway with kids before school started. Booked reward nights here for two nights. Easy to get to and plenty of parking. Lobby small but decor nice. Brand new hotel. Greeted by Heather with smile and efficiency and already had my info printed out in front of her with key cards to room and wifi access code. Was upper floor as requested but not end of hallway as is my standard request. Room was adjacent to elevator and ice machine. I am a light sleeper so asked if another room available. With apologies no. However good noise insulation as we never heard noise outside the room. Balcony view of gulf. Nice pool with 2 spa tubs outside and a great little hot breakfast each morning featuring eggs, biscuits, gravy, bacon or sausage, a pancake maker, muffins, cinnamon rolls, fruit, yogurt, cereal, juice and coffee and milk. Great place to stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cthtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, Texas
1 review
Reviewed 12 August 2013

My friend and I stayed here for a weekend, and I must say our stay was fantastic. We stayed here during Mardi Gras, so we knew the hotel would be busy, but we still got taken care of. The hotel even had a shuttle that would take their guests to where Mardi Gras parade/Galveston Downtown was at. My friend and I go to Mardi Gras every year and we have already decided to definitely stay at this hotel again.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 5 August 2013

We stayed for the weekend and everything went good, housekeeping staff was nice and front desk staff recommended great places to eat. Hotel is located on the west end of the island, hotel has two spas and a pool witch were enough for us since it was so hotel in Galveston. I would stay there again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlothian, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2013

The housekeeping ladies go above and beyond, and do an excellent job. They even took the time to make a bed for my daughter's doll, which was a cute surprise. Our only issue was with the guy on duty Monday evening (Jacob) not having our reservation from the 1-800-HOLIDAY number, and charging us almost 3 times our quoted price. This was resolved at checkout but I spent 3 hours on the phone trying to resolve an internal Holiday Inn issue that Jacob should have taken the initiative to resolve.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krossy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2013

My husband and I recently took our grandkids, ages 8 and 5, to Galveston and very much liked our stay at this Holiday Inn Express. Our very pleasant room was on the 3rd floor with a small balcony overlooking the swimming pool with a view of the Gulf.

The room was spacious and clean and the breakfast room was large and the breakfast selection was very good, appealing to both the little kids and grownups.

The pool was nice with two adjoining hot tubs. Pool towels were supplied and there were adequate lounge chairs and umbrella tables. My husband sat and read while the rest of us swam.

One of the hot tubs had brownish water, which I forgot to mention to the staff. The kids enjoyed it, anyway, and have suffered no illness from the dirty-seeming water. Maybe it was just caused by beach sand.

The beach across the street is rocky. If you want to swim at a beach you need to walk (or preferably drive) east down the seawall to get to a sandy beach. We drove west a couple miles to Galveston Island State Park and enjoyed the beach there.

It took too long for the front desk to answer the phone, but when they did, they were pleasant. They were very busy. That is why I marked down the service rating a notch.


It was a thoroughly pleasant hotel.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BDeming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Property: Holiday Inn Express Hotel & Suites Galveston West - Seawall
Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554-9779
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 51 Hotels in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. ... more   less 
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Holiday Inn Express Hotel And Suites Galveston West - Seawall

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