We booked this hotel through our IHG Rewards program, and the check in instructions indicated a 4:00pm check in. We arrived at 4:00pm and it took hotel staff until 5:00pm to have our room ready. Our time was spent waiting in the dining room and when the clerk finally told us our room was ready, I followed her to the desk, and she promptly answered the phone. I returned to the dining room and I approached the desk two more times, both times, she answered the phone. Knowing that we had been waiting for one hour, one would think that live guests would be her top priority. Not so. I asked what kind of compensation the hotel might consider to offset our inconvenience, and I was told that there would be no compensation. I asked to speak to the manager on duty...and was told there was none. Ah ha! there's the problem. We arrived at our room only to find that the receptionist had neglected to program our key cards! Back to the lobby. Later we discovered a beer can full of ashes on our balcony and that the bathroom had no conditioner. Back to the Lobby... On the bright side, the room was good, the bed and pillows were comfortable and it was nice to have a small balcony. Still...with all the hotel options on the island, and even-though I am a loyal Holiday Inn patron and rewards program member, I would NOT recommend this hotel.
- Official Description (provided by the hotel):
- Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Hotels.com, Travel Republic (UK), Expedia, Evoline ltd, Cancelon, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Galveston West - Seawall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Galveston West - Seawall