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Holiday Inn Express Hotel & Suites Galveston West - Seawall
Ranked #32 of 51 Hotels in Galveston
Reviewed 29 July 2014

Generally we find little to no complaints when staying at a holiday inn. This one shows a bit too much wear and tear. The service as usual was up to HI's standards. Location was pretty far from dining and center of action. Guess it is fine for families with children. Just across the street frm the beach. Not for those seeking a peacefully quiet stay.

Room Tip: Ask, when booking, the distances to your prefered points of interest. Good dining, interesting sites...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Maryann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this reviewResponded 14 August 2014

Dear Maryann M,

Thank you for taking the time to write a review about your experience with us. Please accept my sincere apology for the issues you experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviews (331)
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158 - 164 of 331 reviews

Reviewed 24 July 2014 via mobile

We like this place! Pool is nice, small with 2 hot tubs, one doesn't work, but one was great! Pools in front of hotel facing beach! Clean place. Bathrooms nice, prob been remodeled. Every room has balcony, Wish mine faced the gulf but I did have a side view.
Nice halls & no carpet!! Room has frig & microwave. Price is great compared to others around. Close to fishing wharf! Free breakfast -Mexican omelets, biscuits & gravy, sausage, cereal, yogurt, juice, milk , pancakes & cinnamon rolls. Free wi fi,but connection problems. Ac works well & was on before I checked in so room was very cool!
Workout room has 3 machines. Comfy beds! Overall great stay!

Stayed: July 2014
2  Thank Louisianatraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Took my handicap mother and sister on a short vacation to Galveston. The staff went out of their way to ensure they were treated with extra care! I appreciate everything they did to make our stay comfortable and fun!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Jackie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014 via mobile

We stayed with 2 of our grandchildren July 29-1st. Kids loved the pool and we loved the hot tub after walking all over Moody Gardens! Avg decor and good variety for breakfast. Excellent location. Would stay again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Txestellaellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this reviewResponded 21 July 2014

We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Holiday Inn Express Galveston . We look forward to providing you with exceptional service in the future.

Mehmet Cetinkaya
General Manager

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Reviewed 15 July 2014 via mobile

For the price it was just ok......decor was nice. nothing exceptional about the breakfast. pool and hot tub needed cleaning. Rooms were clean. Ac did not blow very cold and fire alarm chirped all night. If u are looking for a hotel to just walk across the beach from dont stay here the swimming area for beach is farther down. Nothing fancy or great for the price....would I stay there agin.....id try somewhere else first.

  • Stayed: July 2014
    • Cleanliness
Thank tonigfruge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this reviewResponded 1 August 2014

Dear tonigfruge,

Thank you for staying with us and providing us with your valuable feedback. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions accordingly.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 8 July 2014

Breakfast is horrible. It says it serves breakfast until 9:30 am and we arrived just after 9am. They were out of gravy, muffins and bagels. The eggs were watery and the sausage looked like it was boiled in water and the pancake maker didnt work the day before.The pool was small and the floor in our room was dirty. Everytime my kids walked barefoot in our room their feet would turn black.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank texasmomofthree1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this reviewResponded 26 July 2014

Dear texasmomofthree1,

Thank you for leaving us feedback on your recent stay. We are very sorry we fell below your expectations regarding the cleanliness of the room and breakfast selection. Please know that this is not reflective of the high standards we usually pride ourselves in. Your feedback is very important to us as this helps us gauge what we are doing right and what we need to improve on. I will certainly discuss your comments with our managers and will take action to rectify this. We would love the opportunity to serve you better on your next future visit to Galveston.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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Reviewed 7 July 2014

This is a clean hotel with nice firm but very comfortable beds. We stayed in a suite located on the corner of the 4th floor. It overlooks the ocean. The seagulls look lovely as they fly by to go fishing for food.

The breakfast menu was okay. The dining room is tastefully decorated. It has a nice big-screen TV, perfect to catching up with World Cup during our stay.

The pool was clean and refreshing.

Wifi did not work in the 4th floor room where we were at.

I would take half-star off because there is no easy way to cross Seawall Blvd to wall along the seawall. This hotel is about 4.5 miles to the Pleasure Pier. Easy access to anywhere in town. It is also located conveniently close to Schlitterbahn and Moody Garden. My children however, preferred flying their kites at the beach. Their favorite is Beach entrance number 7, I think. Still a lot of seaweed on the water, but there was enough clean sand to have some serious fun.

We stayed on June 29-30.

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank shoshtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this reviewResponded 9 July 2014

Thank you for staying with us and and taking your time to write such a nice review. Thank you for your comments about our location and nearby area as well as our rooms . Glad that you found your stay to be enjoyable.
We look forward to seeing you again during your next trip!
Mehmet Cetinkaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554-9779
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 51 Hotels in Galveston
Price Range: £61 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. ... more   less 
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Holiday Inn Express Hotel And Suites Galveston West - Seawall

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