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“Great place to stay & the friendliest staff!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Galveston Beach

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Country Inn & Suites By Carlson, Galveston Beach
Ranked #36 of 52 Hotels in Galveston
Houston, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay & the friendliest staff!”
5 of 5 bubbles Reviewed 16 October 2013

My sisters and I spent three nights here back in early October. The entire stay was amazing - especially with having Malcolm all three days!! He catered to us the entire time, like we were the only ones in the place. The cleaning people and the breakfast ladies were all super nice. We will be back!!

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

Traveller rating
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    96
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Huntsville, Texas
1 review
5 of 5 bubbles Reviewed 12 October 2013

We stay here every time we visit Galveston ; we love it. Great service, great location, price is nice and good breakfast. One thing I can say is the indoor pool is not heated..so whether winter or summer you will freeze in the pool!

Room Tip: Highest floor facing the pleasure pier
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Mesa, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 10 October 2013

DON'T EVER GO HERE! Especially if Malcolm is working! We took a trip to visit one of our friends that recently got stationed in Texas with the Coast Guard. After checking in we were unloading our luggage and noticed some men drinking close to the parking lot, then upon entering our room found trash in the toilet, and the room stunk. We called down to Malcolm and asked about the parking lot and our concerns with the room, we were greeted with his AWFUL customer service skills. He showed no concern and was rude. Then while trying to make the best of the situation I sat on the bed where I found a bug! Awesome, we spent $145 on the room and got: awful customer service, a sketchy parking lot, a stinky room, trash in the toilet, and now a bug! We then decided not to stay there and went down to the front to see if there was anything they could do to help. Malcolm was no help and his attitude was out of control. He told us that he knew the only reason we didn't want to stay was because of the car(I wasn't aware that he was also a mind reader) and there was nothing he would do for us. Then when we asked about a customer care number he pointed to a card on the counter(which was for reservations, not a customer care number.)
I then later complained to the manager and she told us as well that there was nothing she would do for us and she knew we were concerned at the black men outside. This pushed me over the edge. For one, I'm not racist, but thank you for using a tone and phrasing it in a way that assumes that I am. There were three men drinking in the dark. I'm sorry, but it makes no difference the color of their skin, it was a little sketchy with there being no lights on around them.
Long story short...DON'T STAY HERE! And Malcolm has the worst attitude EVER!

Room Tip: We ended up staying at the Marriott and it was amazing!
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  • Stayed October 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Cyndi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgalveston, Manager at Country Inn & Suites By Carlson, Galveston Beach, responded to this review, 11 October 2013
Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I am sorry for the conditions you experienced during your stay. It is regrettable we fell short of your expectations.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Galveston hotels

Santee, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 October 2013

If I could give this hotel zero stars I would!! The surrounding neighborhood is a bit sketchy, so one of the first things we did was inquire about the security of the parking lot, which we were informed was completely safe. Against our better judgement we took him at his word and decided to stay. We headed up to our room and upon entering we were confronted by a foul smell that permeated the entire space. We proceeded to check the bathroom, and we were appalled to find some unidentifiable stuff in the toilet. We then decided to check the beds and found a bug under one of the pillows. That was the last straw for us. When one is paying $150.00 for a room at the most you expect your room to be clean and bug free. We called downstairs informing the front desk of our issues, and requested a refund. Malcolm who said he was the "on-sight manager", told us that he could move us to a different room, but no refund could be granted. If they don't properly clean one room why would I think that another room would be any different. We went down to the front desk asking to view the cancellation policy and were told that no such copy was available on hand! We tried showing the picture of the bug on the bed, but were told that unless they saw it themselves they wouldn't do anything. In the end he told us, " I know that you guys don't want to stay here because you don't want to leave your car in the parking lot, I'm not gonna give you your money back, it's just not gonna happen." Considering that we had just checked in and given the issues found in the room, he should have given us a refund so we could stay at a proper hotel. We were so disgusted by the hotel and the service we received we left without a refund and stayed somewhere else. I've never received such terrible customer service, please save yourself the trouble and do not stay here!!!

  • Stayed October 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Dre4566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgalveston, Manager at Country Inn & Suites By Carlson, Galveston Beach, responded to this review, 12 October 2013
We are sorry for your inconvenience and your poor experience. Our hotel takes pride in providing both a quality product and quality service. Your experience is not our standard. Please contact me at the hotel directly to discuss your exoperience in further detail so we may resolve your issues. Thank you for your business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loganville, GA
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

I had the pleasure of staying at this hotel from 10/3/13 to 10/6/13 with my two sisters for our annual Sisters' Weekend. This was the first time we had ever stayed here, and I must say, I was greatly impressed. From the time we checked in until the time we left, we were treated with nothing but kindness and the utmost respect. We felt like the staff was really glad that we were there. The person at the front desk, Malcolm, did everything he could to make our stay great from letting us choose our floor and suite location, to getting us extra pillows for our suite and making sure we had three chairs on our balcony. He even helped us find a parking place on Saturday evening when the lot was seemingly full. The breakfast buffet was well-stocked and maintained, and the rooms (in fact, the entire hotel) were clean and smoke-free. I am embarrassed to say that I cannot remember the name of the lady who took care of all of this, but she was a real sweetheart. I will definitely stay here again.

Room Tip: The higher floors offer the best views of the ocean.
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rhonda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coleridge Nebraska
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 9 October 2013

Not sure if anyone has noticed but anyone who writes a review that has negative comments on this hotel it is the same response from the hotel. Nothing like having a preempted comment to just hit post. I have stayed at this hotel and was not impressed at all. By reading other comments after we stayed that the staff needs to better informed and they should all be on the same page. If and when we go back to Galveston we will be staying at a different hotel, not only based on our experience but reading more and more negative responses

Stayed January 2013, travelled with family
Helpful?
4 Thank Diana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgalveston, Manager at Country Inn & Suites By Carlson, Galveston Beach, responded to this review, 12 October 2013
Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, Texas
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 September 2013

We originally planned to stay just one night and then transfer to the San Luis Hotel for the next two nights. A mixup in our San Luis reservations left us without a place to stay. Fortunately Country Inn was able to give us a room for the two additional nights. Malcolm was very helpful. The rooms are very comfortable. Beds were great. The room came with a balcony that provided a view fo the Pleasure Pier and beach. Continental breakfast was also provided with the room. Room also comes with a mini fridge and microwave at no additional charge. There's a pool and hot tub (indoors). I definitely would stay here again. Friendly courteous staff a plus.

Room Tip: Higher floors and further towards the back rooms are quiter.
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wayne1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Galveston Beach

Property: Country Inn & Suites By Carlson, Galveston Beach
Address: 2818 Avenue R 1/2, Galveston, Galveston Island, TX 77550-7742
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Galveston Beach 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn Galveston Beach Hotel Galveston

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