We have stayed at this hotel twice. Both times were wonderful. This time, however, was much different.We stayed 5 days,the first week of July.
The lobby and the hallways are clean. Our room was not clean. All the floors were filthy. Stains all over and smells musty. You can tell they vacuum VERY quickly and only in the main traffic areas. There was trash and debris all along the baseboards, around the furniture/tables and under the beds and in every corner.There was a fist hole in the closet door (like someone had punched it in with their fist). Bathroom "looked" clean, but wiping up water from the shower the washcloth was black. I always take Lysol wipes when traveling, and you will need them in this hotel.
Housekeeping knocked on our door EVERY morning before 9am, even though our do not disturb sign was up. On the first morning, it took me a little bit to get to the door as they knocked. (wasn't dressed obviously) They used their key to start coming into the room!!
When I stopped her from opening the door, it was obvious they woke us up, She said "I come back" and she was VERY rude. So, we kept the doors locked from the inside for the remainder of our stay. Good thing we did, because like I said earlier...Housekeeping knocked on the door EVERY morning before 9am. Also, every day housekeeping had children with them who were working. I assume it was their own children, and it was the same kids everyday. (we stayed 5 days). The kids were in the rooms and hallways with the workers, and coming in/out of the "housekeeping" door off the lobby. Carrying trash, linens, etc. Certainly not professional for the hotel to allow that, and also thinking its not legal!
My husband went to the front desk and asked to speak to the manager. "She" (no name given) is not here" was always the response. Multiple attempts to speak to manager, no luck.Always just ONE employee at front desk, obviously in charge of everything. Maybe that person is overwhelmed? Maybe that's why they are so rude? Only employee who was always kind, smiling and willing to assist was a young man named RK. Always pleasant. The other employees,all of them, were just plain rude if you asked for anything. Don't bother asking for a manager, there isn't one!.
Breakfast: Barely acceptable. Make a waffle, it's the only fresh thing you will eat. The cereal and bread was stale. Large container of yogurt had 2 dead flies in it. The staff inside the breakfast area was very unfriendly.Not one smile, or pleasant look from them. They act like they are hating being there. I understand they may not speak my language, but a smile is universal. One morning, it was VERY packed with guests. An employee was standing at the waffle maker, I assumed making waffles for guests. There was a line of people waiting. She was stacking the waffles up, and then took them inside the employee room. Guests should be first.
The pool/hot tub: just avoid it! It was green and obviously not kept up to standards for a public pool.
We were all so disappointed. With it being the week of July 4th, we thought the hotel would have been run better. Our previous stays the employees were wonderful, helpful and friendly. The breakfast was hot, fresh and good. All I can assume it that the owners/managers have changed and the current ones just do not care, which is reflected in their staff and the way hotel operates in every area. Based on other recent reviews, other guests have had similar experiences, and then some have had good experiences. Wish we knew what makes the difference!
We understand this is NOT a 5 star hotel. We didn't expect 5 star treatment. However, it is not a cheap hotel and we did expect a much better experience than what we had. For the same price we could stay at a better managed hotel just down the street. Also, the parking is not adequate for a hotel this size. Once you park, don't leave or you will lose your spot and have to park on the street. The neighborhood is bad, and there are bums ALL around the hotel. This part the hotel cannot help. Just make sure you don't go to your car alone, even during the day.
Next trip to Galveston, we will stay in a better hotel. Could be good...could be bad...don't want to chance it.
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