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Reviewed 4 December 2012
for a stay in October 2012
Check-in / front desk
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
4 Dec 2012
Thanks for writing Janet. Based on system notes, it shows that there was a warning given at your check-in that a portion of the dock area was unstable and needed fixing and was not supposed to be used. After 9:00pm the same evening our on call agent was called on the emergency line. She was informed that a guest had scraped his foot but that no one needed to come out that night and the injury was very minor. The next day our staff came out and roped the area off, the following day a contractor came out and permanently fixed the toubled deck area. We are sorry that this posed a problem during your stay. We do appreciate you using our company for the past 3 years and hope that you will try us again. If you simply do not want to rent this home we have more than 100 properties to choose from. We also offer a loyalty discount to all of our returning guests as I see that you have taken advantage of in the past ;)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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