For over $250/night, I expected, (at the very least), a room that was clean, safe, and could be used for sleeping. That's not what we received.
First, the positives-- The room appeared clean and had a relatively updated (though lower-end) appearance. (My parents' room next door, however, smelled like smoke.) The pool was nice, the internet was free, and the hotel is a short walk from the beach.
Now, the problems-- the hotel was loud! I was concerned about noise when we checked in, since we have a baby and our room was on the first floor near the lobby, elevators, housekeeping area, and gym. Renee, at the front desk, told me there was nothing she could do to put us in a quieter room since we booked the hotel online, and told me that if there was a problem, the front desk would handle it since it was a "family hotel." We heard noise from the lobby all night long. On our second night, a group of three teenagers took up in the gym after 11 pm. We called the front desk, but nothing was done. We were awoken at the crack of dawn by someone using the treadmill. For $250/night, you should at a minimum be able to sleep in your room.
The lines were very long for breakfast and there was not sufficient seating.
We were very disappointed by this hotel.
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- Also Known As:
- Best Western Plus Seawall Inn & Suites By The Beach Hotel Galveston
- Best Western Plus Seawall Inn And Suites By The Beach
- Comfort Inn Stewart Beach
- Comfort Inn Galveston
- Galveston Comfort Inn