After looking up the TownePlace and adjoining Courtyard online to confirm rooms and rates, we opted to wait until we saw the properties to make a decision. We went in to the Courtyard because it was at the front of the property and asked questions of the front desk. We opted to go back to the TownePlace since rates were the same and it included free continental breakfast as opposed to the Courtyard's restaurant and the rooms hade kitchenettes.
Both share the beautiful pool and cabana area which includes a bar open in the evenings (at noon on weekends).
When we arrived at the TownePlace front desk, we were told there were no rooms available. When I told him that online showed rooms available, he checked and confirmed. It quickly became apparent throughout the stay that my initial suspicions were correct - they were nowhere near full occupancy - the parking lot was mostly vacant and we didn't see that many people during our stay. The real reason for his reluctance appeared to be two fold - one he just seemed lazy and not interested in looking up from what he was doing and two they probably had been at full occupancy for the weekend and were still recovering, so housekeeping had not caught up on getting rooms clean even at almost 6pm when we arrived.
We asked for a room on the side of the hotel where we were parked so that we could go in and out the door on that side, but he told us only the main lobby door could be used, which turned out to be a total lie - there is a door on the front to the left side and an entrance via elevator from the parking garage under the hotel.
When I went to get an extra towel and sheets for the fold out later, the same attitude was visible - he got the towel but wasn't sure which sheets were which, so he told me he would call housekeeping and get back to me in 5 minutes. He did call soon after to let me know he had the sheets but didn't tell me if it was on its way up or I needed to come back for it. So I waited a few minutes and went back to the front desk, where I received 1 fitted sheet for a queen bed which was much too large for the fold out.
The room itself was tiny - I have stayed in a lot of studio suites, and this was by far the smallest - the fold out opened to meet the end of the king bed. But the room was nicely appointed with a walk through closet from entry hall to bathroom. The only real complaint about the room was that there was white dog hair everywhere.
Breakfast was pretty sparse - definitely old school continental rather than the new hot continental so prevalent at hotels these days.
It wasn't a bad place, and the great pool area might bring us back, but we would probably opt to try the Courtyard next time.
There is no beach across from these hotels - the seawall drops off to rocks, so you will have to drive or walk a little way to a beach.
- Official Description (provided by the hotel):
- TownePlace Suites by Marriott Galveston Island is perfect for an extended stay in Galveston, TX. We provide many opportunities to have adventures all around Galveston like along the Galveston Seawall, which is steps away from our Galveston Beach hotel. Near our accommodations, you will find Schlitterbahn Galveston Island Waterpark Moody Gardens. Should you be traveling to Galveston on business, you will be near downtown Galveston's top offices and corporations - and you will appreciate our on-site business center and meeting room. All guests can enjoy our Galveston Beach hotel's many amenities, which include complimentary breakfast, an outdoor pool and pool bar, a fitness center, and free Wi-Fi. TownePlace Suites by Marriott Galveston Island is an all-suite hotel offering gracious service and spacious guest suites, with comfortable beds and plenty of room to spread out. ... more less
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