Check-in was a breeze, our room was not prepared/cleaned correctly. We only had one almost empty roll of toilet paper, one set of towels for 3 checked-in guests (reservations made well ahead), and there was only 1 decaf coffee packet with a USED reg. coffee packet still in the coffee maker. Called front desk immediately for another set of towels, additional toilet paper roll and a shampoo as there was also no sample provided (cream rinse only). Never received requested items, had to call back again the next morning. Was told they could only find 1 shampoo in the entire hotel (really? only requested 2 for 3 people) and other items were brought within 30 min. Seems like a night staffing problem. Hotel lobby area's were clean, pool was cold (not heated, April visit) but clean area with nice cabana's. *hoping sheets were changed, but with other things in room not restocked (towels, sample shampoo) and fresh (coffee maker) who really knows?...
- Official Description (provided by the hotel):
- TownePlace Suites by Marriott Galveston Island is perfect for an extended stay in Galveston, TX. We provide many opportunities to have adventures all around Galveston like along the Galveston Seawall, which is steps away from our Galveston Beach hotel. Near our accommodations, you will find Schlitterbahn Galveston Island Waterpark Moody Gardens. Should you be traveling to Galveston on business, you will be near downtown Galveston's top offices and corporations - and you will appreciate our on-site business center and meeting room. All guests can enjoy our Galveston Beach hotel's many amenities, which include complimentary breakfast, an outdoor pool and pool bar, a fitness center, and free Wi-Fi. TownePlace Suites by Marriott Galveston Island is an all-suite hotel offering gracious service and spacious guest suites, with comfortable beds and plenty of room to spread out. ... more less
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