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“Expected better from reading reviews!”

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Quality Inn & Suites Beachfront
Ranked #11 of 51 Hotels in Galveston
Certificate of Excellence
Decatur, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Expected better from reading reviews!”
Reviewed 27 March 2012

Booked here after reading the great reviews for a vacation for my 13 yr old and myself. What a disappointment! Elevators (2) were extremely slow! Spoke in advance to hoterl staff to ensure no mold/previous storm damage as my son has severe asthma - told no, booked non-smoking - room had an extreme stale stench throughout our stay, even after spraying Febreze heavily the smell would return! Stayed for 4 nights and room was serviced after requesting - beds made with 1 of the bedspreads having a huge black grease mark on it; no restocking the room with coffee - had to go to front desk to receive AND room was NOT vacuumed each day leaving hair on the bathroom tile floor and in the sink! Not even sure if the sheets were changed each day as they were wrinkled on 2 of the days as if the bed was just made?? The price included a continental breakfast - the syrup containers were near empty and when hotel staff was asked for additional syrup by my teen "Melanie" did nothing but state that "there should be some on the tables" even after being told that they were empty! Our keys quit working and had to be reprogramed, the internet quit working and the staff expected us to call their internet provider to resolve! When asked for a copy of receipt it was refused since I had booked online through US Airways who uses the services of others (Total Security Solutions, Travelnow.com, Travelscape who is associated with Expedia) - I wanted the receipt to show the rate that had been paid for each day since when I added another nights stay Quality Inns staff told me they could add the nights stay but not at the same rate I had paid for the first 3 nights - to get that I would have to go through who I had used. I asked what rate per night through them, was told $134.95 which I told them that was the same rate I had paid per night - Quality Inn then told me that no, I had paid $109.76 per night - this is the receipt I wanted a copy of - REFUSED by Quality Inn!!! Really enjoyed Galveston BUT will not stay here on our next trip!!

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
5 Thank Darla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Journeyman1234, General Manager at Quality Inn & Suites Beachfront, responded to this review, 29 March 2012
Hi Darla: I do not know what room you stayed in, but we take your comments very seriously. If you would like to speak to me, please call the hotel and ask for James. All I can say is we are sorry. The situation with the rates and showing you what you paid, is caused by restrictions in contracts between all hotels and online websites like Travelocity, Priceline, Expedia, etc., that restricted disclosure of the rates guests pay. You get a receipt directly from these companies when making the reservation, and then they give us their credit card to pay the room. We have no idea what rate you paid them, but they do not pay us the same rate, because they make their money on margin between the two. The only receipt we are able to give you is a blank one with no rates. This is true of ALL hotels. As for the elevators, they seem slow because they are in constant use. There are 2, but most people use the main one, and this was during Spring Break, so the hotel was packed with kids. I hope you will give me a call, as I would love to discuss this with you further. We want happy customers. Best regards, James Marx, GM
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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English first
Austin, TX
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 March 2012

Our family had a great stay at this hotel but we came home and found out that the bed had lice and infected all of us. We were able to treat it but what a pain and unnecessary worry. Other than that, there were no other issues - breakfast was good, location was great, service was good.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank HemalUdani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2012

Me and my fiance' came here for our 2 year anniversary. We made reservations online over a month before. Because we booked early we got a fantastic rate for a king suite with jacuzzi in room. (I must tell you, though, that the description of the room does not say jacuzzi, you just have to find the pictures of the king suites and make sure it has a jacuzzi. I think another has a couch or something.) Check in was at 4pm. We arrived at about 3:50pm and checked in and the housekeeper had just finished cleaning our room. No problems at all with waiting for a room. They put us on the 5th floor, which like other reviewers said, the higher the better for views. We have a huge room, a very nice sized balcony with a great view, everything is clean, huge tv, desk, table, 2 chairs and tiny table on the private balcony. Also, even though we have a jacuzzi in room, the bathroom still has a shower/tub. Other ammenities are: coffee pot and coffee in room, refrigerator and microwave. The bathroom also has a blow dryer, ladies! I packed mine just in case. The location is great, the staff is friendly and we will definitely be coming back next year for our 3rd year anniversary and staying in the same room.. 507!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danajade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 4 Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 March 2012

The fire alarm went off ALL NIGHT. The Air Conditioner didn't cool the room, and my socks will filthy from the dirt on the carpeting. I would NEVER recommend anyone staying at this hotel.

  • Stayed March 2012, travelled on business
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    • Location
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Helpful?
1 Thank Jim t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Journeyman1234, General Manager at Quality Inn & Suites Beachfront, responded to this review, 5 April 2012
This was a situation where a guest pulled the fire alarm at 11:30 PM as a joke. The fire department came, and in the process of trying to reset the system, they set it off a couple more times. This all happened over one hour. This type of thing is totally beyond the control of any hotel to control, and should not reflect negatively on the property. Every hotel in the country has pull stations, and unfortunately, every so often some fool will pull one. We partially reimbursed many of the guests affected that night. The hotel has now added cameras on each pull station, and additional warning signs. The carpets are shampooed twice a year by a professional, and done in-house as needed in between. Thank You, James Marx, GM
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Houston, Texas
1 review
Reviewed 16 March 2012

I was there for spring break with my wife and 2 daughters and we had a great time at the hotel. MELANIE was awesome, best customer service ever. We got a room over looking the ocean and it was a pleasant experience,

Room Tip: Gotta see the sea frm the room.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abraham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2012

Perfect location for walking the seawall, many food choices within walking distance. Overall nice stay.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slicksar15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Beachfront

Property: Quality Inn & Suites Beachfront
Address: 5924 Seawall Blvd, Galveston, Galveston Island, TX 77551-5888
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Galveston
#13 Family Hotel in Galveston
#13 Business Hotel in Galveston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Beachfront 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome to the Award Winning Quality Inn & Suites™ Beachfront hotel Galveston, TX located on the Seawall, adjacent to miles of sandy beaches and offers beautiful views of the Gulf of Mexico from our guest room balconies. Newly Installed State of the Art Dual Band WiFi System with a fast 100/20 three ISP Broadband Connection. This hotel is a Tripadvisor Certificate of Excellence Award Winner 2014 - 2011 and is just minutes from the great area attractions, such as the new Pleasure Pier with its amusement rides, Moody Gardens, the historic Grand 1894 Opera House, Schlitterbahn Water Park, the Elissa sailing ship, the Strand National Historic Landmark District, 61st Fishing Pier, the Cruise Ship docks, and many restaurants overlooking the Gulf, recreational sailing, fishing and numerous amusement rides. The hotel is also located very close to the Galveston Convention Center. Full-service features and amenities include:• Free high-speed Internet access• Free deluxe continental breakfast• Free coffee in the lobby• Free local calls Guests are invited to take advantage of the exercise room, indoor heated pool. This Galveston, TX hotel offers business travelers access to fax services and competitive corporate rates.All spacious guest rooms have large private balconies with seating, coffee makers, hair dryers, safes, microwaves, mini refrigerators, desks, tables and chairs. Almost every room offers spectacular ocean views. Executive king suites also boast sofa sleepers. Coin-operated laundry facilities are located on the premises for guest convenience.Whether traveling for business or pleasure, the Quality Inn & Suites Beachfront hotel is the perfect place to stay when visiting the Galveston, Texas area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn & Suites Galveston Hotel Galveston
Quality Inn And Suites Galveston
Quality Inn Hotel Galveston
Quality Inn Galveston
Galveston Quality Inn

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