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“No hot water”

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Quality Inn & Suites Beachfront
Ranked #8 of 51 Hotels in Galveston
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
“No hot water”
Reviewed 14 February 2014

Everything was fine at this hotel until it was time for me to take a shower to get ready. I find that I had no hot water. They send maintenace to come look at it and now its too late to take a shower and get ready. Pretty irritating. Would not reccommend this hotel.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adm1018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Journeyman1234, General Manager at Quality Inn & Suites Beachfront, responded to this review, 15 February 2014
I am so sorry you didn't have hot water when it was time to take a shower. Anything mechanical will malfunction sooner or later. As you noted, maintenance came up right away. We hate it when a guest leaves unhappy, and though it was beyond our ability to foresee the problem, I certainly will be happy do what I can to make it right.

Best Regards,
James Marx
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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789 reviews from our community

Traveller rating
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    35
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
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English first
Minneapolis, Minnesota
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 February 2014

I'll start off by saying this hotel is past it's prime. But it more than makes up for it in the price. About $50 a night for a two queen room and a balcony is cheap, but the room was clean, beds comfy and hotel was in a very safe area with restaurants nearby. The indoor pool was only ok, but the kids loved it and were able to burn off steam after a day of travel. The hot tub has been filled in with concrete and the pool room needs some attention. Breakfast in the morning was solid with hot waffles and good selection of cereal and fruits. Overall great value and I'd definitely feel comfortable staying here again if in the area.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dustin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Branson, Missouri
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 February 2014

This turned out to be a great choice for me and my family. Me and wife and two kids (14 and 12). We only stayed here one night, just a place to stay before we got on a cruise ship the next morning. This is a Quality Inn (it's not the Hilton), but the property is well kept, and the EXCELLENT CUSTOMER SERVICE far made up for anything they lacked on the property. Our room was nice and clean. It is right across the street from the seawall/beach, so my wife and I even walked across the street and enjoyed some time by the water. There is a guest laundry there, and we were able to do a little laundry before we got on the ship. On this particular trip, we stayed in 5 different hotels. This one wins the prize for customer service. They were very, very polite. I highly recommend it.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ziplineboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 January 2014

We stayed at this inn January 11th for one night. Everything was excellent. The rooms were clean, the check-in people were very courteous and helpful with our questions. Based on this stay we will return the next time thru Galveston.

Room Tip: Elevator operates slowly so a lower level floor might be advantageous.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank garp278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lufkin, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2014

The hotel was nice and so not what my husband and I are used to. We were able to check in early and the lady behind the counter gave us a discount so we could stay 2 nights. The rooms were nice. However, there wasn't any hot water when we got ready to check out, housekeeping did not come clean the room, and during our second nights stay our keys weren't working. The breakfast was really good. They had a really good selection including healthy choices. When we getting to check out the breakfast bar was too packed for us to eat. The pool was indoors and heated however they did not have a spa. Location was great close to the seawall and other attractions. The driveway was a bit confusing due the hotel being a few feet off the seawall. Overall it was a pleasant stay for my husband and I. We will definitely consider this hotel in the future.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brooke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
91 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 22 January 2014

This is a really nice motel right on the beachfront in Galveston. Our room was lovely with dual aspect, two windows and nice fittings.The communal areas were nice and the staff were very helpful. Excellent value for money.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JamesTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copeland, Kansas
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 January 2014

We attended a wedding and most of the friends and family stayed here, we also had stayed here before and have always found it to be clean, comfortable, and spacious. It is located near many attractions so you can park and walk to those and the beach is across Seawall.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Beachfront

Property: Quality Inn & Suites Beachfront
Address: 5924 Seawall Blvd, Galveston, Galveston Island, TX 77551-5888
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Galveston
#13 Family Hotel in Galveston
#13 Business Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn & Suites Beachfront 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome to the Award Winning Quality Inn & Suites™ Beachfront hotel Galveston, TX located on the Seawall, adjacent to miles of sandy beaches and offers beautiful views of the Gulf of Mexico from our guest room balconies. Newly Installed State of the Art Dual Band WiFi System with a fast 100/20 three ISP Broadband Connection. This hotel is a Tripadvisor Certificate of Excellence Award Winner 2014 - 2011 and is just minutes from the great area attractions, such as the new Pleasure Pier with its amusement rides, Moody Gardens, the historic Grand 1894 Opera House, Schlitterbahn Water Park, the Elissa sailing ship, the Strand National Historic Landmark District, 61st Fishing Pier, the Cruise Ship docks, and many restaurants overlooking the Gulf, recreational sailing, fishing and numerous amusement rides. The hotel is also located very close to the Galveston Convention Center. Full-service features and amenities include:• Free high-speed Internet access• Free deluxe continental breakfast• Free coffee in the lobby• Free local calls Guests are invited to take advantage of the exercise room, indoor heated pool. This Galveston, TX hotel offers business travelers access to fax services and competitive corporate rates.All spacious guest rooms have large private balconies with seating, coffee makers, hair dryers, safes, microwaves, mini refrigerators, desks, tables and chairs. Almost every room offers spectacular ocean views. Executive king suites also boast sofa sleepers. Coin-operated laundry facilities are located on the premises for guest convenience.Whether traveling for business or pleasure, the Quality Inn & Suites Beachfront hotel is the perfect place to stay when visiting the Galveston, Texas area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Galveston
Quality Inn & Suites Galveston Hotel Galveston
Quality Inn Hotel Galveston
Quality Inn Galveston
Galveston Quality Inn

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