Do not stay at this hotel. Phones in room didnt work, air/heat made loud noises. I waited all day to get in a room after I was told by Jenny that they would have a room ready around 12:00. AGAIN THE STAFF BEHIND THE COUNTER (Tim) DID NOT CARE. I requested to change rooms and was told no. I asked to speak with a manager and I was told the manger did not want to speak with anyone. After Tim had to go behind close doors to supposly call the manager because I requested to speak with her only for him to come back and tell me she did not want to speak with anyone and that they were refunding my money and I needed to find another hotel. Stunned that a hotel would do this. Manager is a coward. Does not take care of their customers. The pictures on their website are nothing like the real thing. Everything in the rooms seem broke. After going to another hotel which was much nicer and cleaner and things worked and me telling them what happened, they took very good care of me and my family. They to were stunned that the manager did not come out and speak with me and could have very easily took care of the situation. All we wanted was a clean room with phones and heater that actually worked which is what I paid for and reserved 2 weeks in advance. BUYERS DO NOT STAY HERE. POOR MANAGEMENT AND HORRIBLE DESK STAFF!!
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- Also Known As:
- Baymont Inn And Suites Galveston
- Baymont Inn & Suites Galveston Hotel Galveston
- Baymont Inn Galveston
- Galveston Baymont Inn