We book the stay with our HitonHonors points and boy, do we wish we had gone to Austin. Our " gulf view" suite over looked the Wal-Mart parking lot. The pool was basically in the parking lot with no landscaping or anything. But that is not the bad part.
When I stepped into the shower 2 used dirty washcloths fell from the shower curtain into the tub. Now, this made me worry had anything been cleaned? I mentioned this to the front desk as we went to breakfast . The desk agent said, "I'll let them know." No apology No nothing. She even asked " well do you want your room cleaned today?" It was 8:15 am. We went to breakfast returned at 11:00.Our room had not been cleaned. During the 2 hours we were in the room there was no knock from housekeeping.
We left to go out for the day and returned at 5:30 to dress for dinner. Our room had not been cleaned! I again went to the desk . To say that the desk clerk , the same one from the morning, was nasty is an understatement. I was told that they were still cleaning rooms and that if they weren't meeting my expectations I should check out and make a reservation elsewhere. This person who refused to give me her name when I asked,(She stated she didn't have to) turns out to be the propterty manager Dawn Romero.
We travel appoximately 160 nights per year on business. NEVER have we been treated with such disregard.
This amenities of this hotel are low end. As another reviewer noted there are no towel racks and you have to dress in the bathroom because of the placement of the vanity (it is open to the rest of the room )
We have notified Hiton and are awaiting a full refund of the 70,000 points we used to stay in this subpar hotel and be treated poorly.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Galveston hotel is right by the Galveston Seawall, Moody Gardens, the beach, and historic sites. The hotel offers a free full hot breakfast every day, free high-speed internet and Wi-Fi, outdoor pool and whirlpool, fitness center, and meeting rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), Hotel.de, Agoda, Odigeo and Hilton Hotels Direct so you can book your Hampton Inn & Suites Galveston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn And Suites Galveston
- Hampton Inn & Suites Galveston Hotel Galveston
- Hampton Inn Hotel Galveston
- Hampton Inn Galveston