My friend and I stayed here for the Lonestar Motorcycle Rally and were extremely disappointed with the service. The room was nice enough looking - on the surface, but when we got up and made coffee in our room the first morning, we discovered there were live bugs in the coffee pot and they had been there long enought to lay eggs! They were also all over the tray that the coffee maker, cups and drinking glasses were sitting on. We had drank out of the glasses the night before! When I called the front desk and told them about it, they were apologetic and I told them that under the circumstances I thought it would be nice if they would have someone bring some free coffee to our room for us. I was informed there were only 2 people currently working in the hotel - the desk clerk and the person preparing the buffet breakfast and they had no one who could help us. We had to take the "buggie" coffee pot and tray down to the lobby ourselves to get it out of our room! When we gave it to the desk clerk, we asked that the maid clean the room real good and make sure the bug problem was taken care of. We happen to come back to the room when the maid was cleaning and asked her if she had been told about the problem and she had not been informed of any problems in our room, but was very apologetic and went ahead and cleaned it well. When we returned for the evening, the manager had left a few dollars worth of chips and granola bars along with a note that he was sorry for the incovenience and he had given us $30 off of the room price for 1 of the 2 nights we were staying there. First of all, the regular rate for this room was $119 according to the website; however, due to the rally they were charging $189, so even with the discount this hotel was making $40 over their normal rate. When we checked out and finally got to talk to the manager and told him we were very displeased he really didn't act like he cared and was not willing to give us any additional discount. After talking with him further, he begrudgingly gave us a $99 rate for one night., so they still made money over their normal rate for the time we stayed there. The general manager also was very uncooperative when we asked for his supervisor's name and phone number. My friend and I left and will take this up with their corporate headquarters and the actual owner of the hotel. And yes, our room was also very close to the freeway and very noisy!
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- Also Known As:
- Springhill Suites Galveston Island Hotel Galveston