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Comfort Suites Galveston
Ranked #24 of 51 Hotels in Galveston
Reviewed 15 May 2014

The overnight stay was as I had expected it to be. Everything was practically perfect. The effort needed to make the short notice reservation was rewarded by quick response ease of completion. I suppose it would be fair to say that the whole process was stress free.

Room Tip: Short notice did not bring about any surprises.
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  • Stayed: May 2014, travelled on business
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Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 19 May 2014

Tom W

Thank you for taking the time to offer your feedback and comments. We appreciate when our guests let us know how we're doing. So glad you made a quick trip and that you found the process and the property to your satisfaction! Our staff and management tries hard everyday to make each guests stay as "stress free" and enjoyable as possible.

I hope you will come visit us again! Happy Travels!

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138 - 144 of 266 reviews

Reviewed 1 May 2014

We stayed there recently, the night before our cruise. We had a group of 12 staying there and had 6 rooms. We requested that we all go to the port at the same time and were told that was not possible, that only 10 could legally ride in the van. So we went in 2 trips. Following the cruise, upon our return to the port of Galveston, we called the hotel to ask the shuttle to come pick 4 of us up. We were told there would be about a 30 minute wait, which was fine. After we were loaded into the van the driver called the hotel to see if he needed to pick up anyone else. He informed us that he needed to go to the Royal Caribbean pier and get 2 more passengers. Again, not a problem. After he picked them up and we were finally headed to the hotel, one of the other passengers got on his cell phone and called friends at the port, who said they were ready to be picked up, so the driver turned around and went back. At this point, we are thinking he should have dropped us back at the hotel and then gone back. What was supposed to be 2 more passengers turned into 6 more and we were crammed in like sardines. The driver pushed 12 passengers into a 10 passenger van, and we had to wonder why it was okay then, but we weren't allowed to do it on the way to the port.

As far as the hotel itself, I would highly recommend it.....we have stayed there numerous times. My only advice, if you are cruising, is that it would be better to take a cab to the port. We would have taken one back to the hotel if we'd known if was going to be over an hr. until we arrived back at a destination 10 mins. away.

  • Stayed: April 2014, travelled with friends
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Thank C'Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 3 May 2014

C'Ann F,

Thank you for your feedback! It is very helpful...not only to us, but to other Guests looking to stay at our property! Thank you for being a loyal guest and for staying with us on several occasions. We appreciate that and hope you will continue to visit us! We also appreciate the kind words regarding the hotel and especially our Staff. They are a vital part to our operation and it is very positive (and motivating) when they are singled out for praise.

Now in regards to our shuttle. It can be challenging at times. Not only for our guests, but also for us too. More often than not things run as planned. However, we do have those days where we get thrown a "curve ball" or two. The guest that called his friends while being transported put our driver in a difficult situation. I'm sorry that happened and we have spoken in regards to what to do if that situation arises again. Honestly, we just have never had that happen before and the driver was unsure of how to proceed. He made a judgement call.

We are always looking for ways to enhance or streamline the shuttle process. A larger van is being looked at and may help some. Limiting the total number of guests we offer the service to has also been discussed. Finally, we have added a one way option for our guests. This allows for us to transport them to the Terminal and then upon their return, they may take a taxi back to the property. This allows a guest to leave at their leisure and as you know, taxis are quite plentiful at the port.

Thank you again for your loyalty! Your feedback is vital to what we do. We look forward to seeing you again when you find yourself in Galveston!

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Reviewed 28 April 2014

Hotel was very nice, clean and great staff HOWEVER only 1 shuttle van to get to Cruise Port. Finally scheduled taxi for pick-up the next day and had to wait over an hour. Will know next time to park at the Cruise Port for $55-$60 for the week - covered parking and shuttle to cruise check-in - a lot more convenient!

  • Stayed: April 2014, travelled with friends
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Thank CruiseDiva20003378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 1 May 2014

CruiseDiva,

Thank you for offering your feedback! We appreciate it! We sometimes have to take the good with the bad and in this instance it sounded like our shuttle service may have been a bit frustrating. Allow me to apologize for that. I am however, very happy to hear that you enjoyed our hotel and that the Staff was worthy of praise! Thank you for recognizing them.

Just a word about our shuttle service for those reading this review and for you as well...you are correct, we only have 1 van. 1 van that can transport 10 people (and their luggage) at a time. The average trip time to the Cruise terminal is 20 minutes each way. On average, it takes us about 45 minutes round trip to get our guests and get back.
On Cruise days we can run up to 6 shuttles. Between pick ups and drop offs that can equate out to almost 120 ppl. So to your point...Yes! For some of our guests it is much easier to park at the Port. However, for many others the service is an economicable and fairly "hassle free" way to go.
In the future we hope to have a larger shuttle that can transport more people at once, but until then we will carry on with what we have and try to make your stay (and all of our guests) fun, relaxing and hopefully worry free!

Thank you again! We appreciate when a guest takes the time in this busy World to stop and offer their feedback! It means alot and I hope that you will come and visit us again in the future!

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Reviewed 22 April 2014

My husband and I stayed here during part of a 2000+ mile motorcycle trip and we could not have been happier. The experience was the exact opposite of the experience in Corpus Cristi the night before. Anything these wonderful people could do to make our stay good was done. We needed a place to eat - they suggested a great little hole in the wall BBQ that was exactly what we were looking for. Needed help finding a motorcycle shop for the bike to get some oil, they helped us locate one. Every thing we could want they helped us with, including telling us how to reserve rooms for our trip in December (being a large family we need adjoining rooms)

The suite was in excellent repair, the in room hot tub was large enough for both of us to comfortably soak in with room to spare. We never heard a peep from another room or outside and the private balcony was nice to sit on for a bit between adventures.

The staff really make this place more than anything else about it. You won't regret staying here.

Room Tip: The balcony's are worth the extra money.
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  • Stayed: March 2014, travelled as a couple
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Thank IAmom2many
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 25 April 2014

IAmom2many,

Wow! A 2000+ motorcycle trip! That sounds like an amazing adventure! Thank you for allowing us to play a small part in your journey. It's always fun to hear how and why are guests stay with us! It's also quite exciting when we hear that we did things right! Our Hotel is blessed with a Staff that really enjoys their job. They enjoy the interaction with the Guest and we all love to play "tour guide" when we get the chance. Thank you so much for recognizing our Team! It gives us inspiration and motivation to continue performing in a fun and positive way!
We look forward to seeing you again. Happy travels!

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Reviewed 16 April 2014 via mobile

Surprisingly quiet and clean for the price. We experienced no noise problem from the airport behind the hotel. I was initially quite concerned about the location, being tucked behind a gas station next to a movie theater, but we had no problems with noise or access.

Stayed: April 2014, travelled as a couple
Thank Captain_Hangry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 18 April 2014

911jim,

Thank you for taking the time to offer your comments about your recent stay with us. We're always appreciative of people taking a few moments to voice their feedback. I'm very happy you enjoyed your stay with us. We work hard to keep our hotel clean, comfortable and (where we can) quiet. We are a little "tucked away" and I can understand your initial apprehension.
Thank you for giving us a chance! I hope you will not hesitate to visit us again the next time your in Galveston!

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Reviewed 13 April 2014 via mobile

We stayed here one night at the last minute fete a wedding we attended in Kemah, TX. The hotel was okay. There were some nice features however the rooms felt somewhat crowded compared to the springhlll suites we stayed at in Kemah. Breakfast was standard fare. The shower head was awful as it was the massage setting or spray all over the room setting. It wasn't too far from the sandy Rachel but it would have been nice to be a little closer so I could walk with the kids instead of getting a van full of sand. Also, you have to go to the front desk for any extra towels/sheets.

Stayed: April 2014
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 15 April 2014

Jason L,

Thank you for your recent stay with us and for your feedback. You were quite a distance from your event in Kemah! Thank you for coming the extra distance to stay with us in Galveston!
We've never really heard comment that are rooms were somewhat crowded, but I'm sorry that it seemed that way. All of our rooms are appointed with the required amount of furniture. Our showerheads are also an item we are required to use. They tend to be popular, but maybe the one that is in the room you stayed in needs to be looked at. We'll have our Engineer take a look. Perhaps it is broken or a seal is worn out. Thank you for giving us the chance to correct it for next time!
We've been working really hard to improve our breakfast beyond just standard fare, so perhaps if you visit us again you might see if we have elevated it beyond your initial opinion. And while it's true, there are times we have to ask the guest to stop by the desk to get additional linens, we do try to take these items up to the room when situatons allow. We'll be sure to discuss this procedure with the staff and make sure we're all on the same page.
We really do appreciate you offering your feedback. We can always find things we need to improve on or can do better! You have given us some insight on a few items that we may not have looked at before and that's very helpful! I hope you will come see us again in the future and allow us the chance to impress you beyond "just okay".

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Reviewed 7 April 2014

When the oil spill hit Galveston we were forced to find a place to stay at the last minute due to our cruise being delayed. I walked in and asked if they had a room that fit our needs and to my surprise they did. The room was very clean , and the beds were nice and comfortable. Vey glad we found this hotel and many thanks for working us in.

  • Stayed: March 2014, travelled with family
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Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_tx885, General Manager at Comfort Suites Galveston, responded to this reviewResponded 9 April 2014

Dave S,

Thank you so much for taking the time to post a review and to offer feedback of your recent stay with us! The oil spill certainly has been a trying time for guests and businesses alike. When it first happened it created issues for everyone. We're glad we were able to help out during that trying time and we're thrilled that you happened along our property! I hope you will consider visiting us again! Perhaps the next time you can visit without all the chaos. We look forward to hopefully seeing you again in the future!

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Additional Information about Comfort Suites Galveston

Address: 3606 89th St, Galveston, Galveston Island, TX 77554-6483
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 51 Hotels in Galveston
Price Range: £65 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Galveston 2.5*
Number of rooms: 57
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Also Known As:
Comfort Suites Galveston Hotel Galveston
Galveston Comfort Suites

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