We stayed at Bishops Beach June 29-July 5, 2015. We paid top dollar for what we read online to be a beachfront property with “high-end finishes”. While the house was on the beach, nothing was “high-end”.
o The clothes dryer did not function. We were told, “It’s a beach house, leave your stuff outside on the deck.”, & “appliances break sometimes”. The dryer was a 1983 model that they couldn’t get working after 3 visits from a repair person. They finally brought a new one the day before we left. Needless to say, a house with 12 guests needs the ability to wash bath towels and cloths.
o All the screens on the windows were ripped to shreds.
o The deck furniture was completely rusted
o The refrigerator was held together with orange duct tape and rusted.
o The master bedroom had 3 fans since it was so hard to cool. It also had a window that leaked during storms because the frame was rotted. We were told a new window had been ordered. The hot water facet in the master bath did not work. Only cold running water.
o A BBQ was advertised with the property. None could be found. We were told to look in the storage area, but could not get in because the door was rusted shut. After a repairman could not open it a locksmith had to be called to change out the door two days later. We had to purchase a BBQ.
Multiple daily calls to the rental company resulted in empty promises and increased frustration from their total lack of customer service orientation. The head of maintenance, Alex, had only excuses for our concerns.
Finally, 2 days before our departure I went back to the rental office. I met with one of the managers, Martha. She was very apologetic and said we would be refunded a small portion of what we paid. She said she was unaware of our concerns. I do not believe this could be true being such a small office. The refund, after one month, has never materialized. Needless to say we will never rent this beach house or anything else from Ryson.