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“Good Service!”

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Holiday Inn Resort Galveston-On The Beach
Ranked #10 of 51 Hotels in Galveston
Reviewed 30 October 2013

I went there for business and stayed there for 4 days. The room was always clean and they had a big size mini fridge with a microwave which is a PLUS when traveling. My room was on the 4th floor and I had a awesome view on the ocean outside on the balcony. The staff was amazing, to make a long story short my cell phone fell from the 4th floor balcony to the roof of the lobby building, the staff sent a engineer named Bobby to help me retrieve it. Bobby helped me with a smile and a positive attitude, for him to go help a person in trouble and do it happily is beyond 5 star customer service. I will definitely stay here again in the future.

Room Tip: the lobby building take about 2 stories of view outside in the balcony, I think there was a picture...
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  • Stayed: October 2013, travelled on business
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Thank TravelingVicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 7 November 2013

Thank you for your review. We are glad that your room was clean and that you enjoyed your view and your stay with us. I am also happy to hear that Bobby from Engineering and the rest of our team provided you with exceptional service. Thank you for your business and we hope that you can return for a stay with us very soon!

Steve Kalbaugh, General Manager

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872 - 878 of 1,212 reviews

Reviewed 28 October 2013

I had a great time last weekend with my family. It was a great place to stay and the rooms had fantastic views. Its right in the middle of the beach so either direction has something to offer. It I always a good place to get away to from Houston / the Houston Metro area.

  • Stayed: October 2013, travelled with family
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1  Thank Daddypig5756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 7 November 2013

We appreciate your review and getting your feedback. We are happy to hear that you had an exceptional stay with us. Our goal is to provide both an exceptional product and service. I am so glad that our team provided you with a great stay. Thank you for your patronage of Holiday Inn Hotels and Resorts and we look forward to your next stay with us.

Steve Kalbaugh, General Manager

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Reviewed 27 October 2013

This is a good place for enjoying the island. It's away from the downtown area and Pleasure Pier, but still very close by. The beach is across the street which is excellent. Most rooms have outstanding views. The pool area is well-kept and enjoyable. The staff was very friendly and helpful.

Room Tip: Be sure to be on the 3rd floor or above. Some rooms on the first two floors have no view, which is...
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  • Stayed: October 2013, travelled as a couple
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Thank lernakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 7 November 2013

Thank you for your review. It is our hotel team's goal to provide you with a clean and well-maintained hotel as well as provide friendly and courteous service. I am glad to hear that we exceeded your expectations. Thank you for your business and we look forward to your next stay with us.

Steve Kalbaugh, General Manager

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Reviewed 27 October 2013

I was disappointed when the H.I.Sun Spree changed brands but no longer!
This IHG property is friendlier, cleaner and offers more amenities. This is my home in Galveston now.
I did not have the opportunity to try the restaurant but will next trip and will report back.

Room Tip: Ask for a room away from the lounge. Bo problem with noise on the west end of the hotel.
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  • Stayed: October 2013, travelled on business
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Thank tomthbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 7 November 2013

Thank you for your review and your feedback. We are so glad to hear that you enjoyed your stay with us. We are also pleased to hear that our staff is friendly, courteous and helpful. We than you for your business and we look forward to your next stay with us!

Steve Kalbaugh, General Manager

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Reviewed 22 October 2013

The resort is very clean, staff accomodating and overall had everything we needed. We stayed two nights and could not have asked for more! The pool was clean, the breakfast buffet had a great variety and the rooms had great amenities. Would highly recommend to other families!

  • Stayed: October 2013, travelled with family
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Thank stacinkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 23 October 2013

Thank you for your review. I am glad to hear that you had a wonderful stay with us. It is good to know that your room was clean and that are staff was friendly and courteous. Our Holiday Inn Resort's goal is to provide family fun which is why we have food and beverage options, Kids Actibvities and multiple Restaurant and Entertainment venues on or near the resort. We thank you for your business and we look forward to your next stay at our hotel.

Steve Kalbaugh, General Manager

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Reviewed 21 October 2013

We loved our stay at this place. It is pricey but in Galveston you get what you pay for. The room is very large and all rooms have a private balcony. The beds were very comfortable. We had a microwave and a refrigerator. That were clean!!!! The cleaning staff was very friendly and check in was very informative regarding the property. The have a shuttle that takes you here and there for free!! Will definitely stay again.

Room Tip: 409 was really close to the elevator!
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  • Stayed: October 2013, travelled as a couple
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Thank bjaytaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 23 October 2013

Thank you for your review. We are so glad that you enjoyed your stay with us. Most of our rooms have a fantastic view of the Gulf and we do have a complimentary shuttle to the cruise terminal and within 5 miles of the hotel. We thank you for your business and we look forward to your next stay with us!

Steve Kalbaugh, General Manager

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Reviewed 21 October 2013

This hotel is located close to the beach on Galveston Island - so is in a good spot with the Gulf of Mexico just across the road. We decided to spend a week here, which seemed a good idea at the time and certainly there is plenty to see and do in the area (you obviously need a car to make the most of your stay).
We arrived before the hotel's stated check-in time and were given a room straight away. We thought it was important to have a decent ocean view, considering the length of stay, but unfortunately the room we were given had the wrong view as it overlooked the single storey restaurant/function room roof and fan units. The good thing was we were given another room with a perfect view. However the new room was not ready and, unbelievably, we were told by reception they could not store our luggage and we would have to take our cases out of the hotel until the room was available. Fortunately luck was on our side as senior management intervened as we were taking our belongings out to the car park.
The other issue for us was the change in room rate during our stay. We had booked/agreed a rate per night in advance but the rate doubled for two days the following week-end because of a local convention. We were told of this at check in and, presumably, given the chance to cancel - but that is not really the point.
The room was well appointed with tea/coffee maker, microwave and a large refrigerator. We tried the cafeteria a couple of times and this was very average/OK.
Overall - well situated hotel, in need of some material improvements and staff training, very expensive for part of the stay. Probably would not stay here again.

  • Stayed: November 2012, travelled as a couple
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Thank Vic G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 23 October 2013

We thank you for your review and comments. I am glad that you enjoyed your overall stay but I apologize for some of the service issues that you experienced. I am glad that senior management interviened but we will review our service standards once again with our team as they are empowered to take care of our guests. Our motto is "Yes, We Can" and in this case we did not. We thank you for your business and please contact me directly when you decide to make a return visit to our hotel.

Steve Kalbaugh, General Manager

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Additional Information about Holiday Inn Resort Galveston-On The Beach

Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551-5993
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Galveston
#5 Spa Hotel in Galveston
#14 Family Hotel in Galveston
Price Range: £67 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Galveston-On The Beach 3.5*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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