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“Pleasant Stay”

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Holiday Inn Resort Galveston-On The Beach
Ranked #10 of 51 Hotels in Galveston
Saginaw, Texas
Level Contributor
4 reviews
“Pleasant Stay”
Reviewed 26 December 2013

We had a very pleasant stay. The room was large and very nice. Great view of the water. All the staff were very accommodating and helpful. We would recommend this Holiday Inn to anyone wanting to stay at the Galveston beach.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 28 December 2013
Thank you for your review. We are glad that you enjoyed your stay at our hotel. Our hotel does have wonderful views of the Gulf of Mexico. We are also happy that our team provided you with a well-maintained and clean hotel while providing you with exceptional service. Thank you for your continued patronage of Holiday Inn Hotels and Resorts. We hope that you can return to our hotel in Galveston again very soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
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English first
Galveston Island, Texas
2 reviews
Reviewed 23 December 2013

The staff at B'Jiggers are to be commended. We held our wedding reception in this location and everyone working that night was amazing. Jose came through with appetizers that were fantastic and ensured that everything was on track. Nick and Stacy were behind the bar with their mad drink making skills. Our guests were delighted and there was not one complaint all night. I'm so thankful and appreciative of everyone who helped make our special night unforgettable. These guys all deserve a raise!

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 28 December 2013
Thank you for your review and feedback. We are so glad that you decided to host your Wedding Reception at BJiggers and to stay at the Holiday Inn Resort. thank you for the commendation of our associates for providing exceptional service. Congratulations and Thank you for your business!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galveston
Level Contributor
4 reviews
Reviewed 22 December 2013

Held our Wedding Reception Sat. Dec. 14 at B Jiggers, and received excellent service!! Specials thanks to Jose,, Nick, Staci, April, and Vincent . Great food,at a good price, Great Drinks, and Hot Band.. All my friends who have never been there are coming back..

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 26 December 2013
Thank you for your review. We are so glad that you enjoyed your wedding reception and that you chose to have it at our hotel. We appreciate your commendation and we thank you for your business.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville TX
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 December 2013

This is listed as a resort. Maybe, maybe not. No hut tub, no spa. Luckily I used points for the stay instead of paying cash. This hotel was outside entry like a cheap motel. Our key cards repeatedly we're deactivated. The elevator lobbies that were clearly non smoking smelled like a smokers car. We come to Galveston often and will not be staying here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulavdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 26 December 2013
Thank you for your review. I apologize as this is not our standard of condition or service. Please contact me directly at the hotel to further discuss this matter. Thank you for your business.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brady, Texas
1 review
Reviewed 10 December 2013

This was one of the most pleasurable experiences in a hotel stay. Check-in staff were friendly and helpful. The shuttle service took our group any where on the island and promptly picked up when we needed to return. Rooms were neat and clean and the view was second to none. All staff from cleaning crew, maintenance, to service staff were friendly and spoke every time you saw them in their daily routine of working at the hotel. I'm already planning a trip back and will not stay anywhere else in Galveston but the Holiday Inn Resort.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hmoo983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 12 December 2013
Thank you for your review and your feedback. We are extremely pleased to hear that you enjoyed your stay with us. It is our team's goal to provide both a Quality Product and Exceptional Service. We are glad to hear that our team exceeded your expectations. Thank you for your business and we will see you back in Galveston very soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaumont, Texas
2 reviews
Reviewed 7 December 2013

I stayed at the Holiday Inn in December 2013. The rate was. $148, while the Holiday Inn Express Down the road was $79 and the Hilton next door was $99. This Holiday Inn was way overpriced, had an outside entrance (like a cheap motel), the toilet would not flush even after maintenance came several times and the room began to smell like wet carpet and sewage the 2nd night. Thank goodness I only stayed two nights . I will never stay there again , and will really have to give a lot of thought to staying at any Holiday Inn due to my experience.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jlaverg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 9 December 2013
I apologize for your negative experience. We have not previously had a complaint such as this and this is not the standard of our hotel. We take pride in providing both a Quality Product and Qaulity Service. Please contact me at the hotel directly to further discuss this matter.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 December 2013 via mobile

When we checked in, the desk clerk stopped twice to answer the phone and take reservations. There should have been another person working the desk.

We got a King suite on the 7th floor. The room is actually nice. Beware the bathroom is tiny and the shower head was meant for a midget. I'm 5'5 and it was even too short for me. My 6'4 husband almost broke his back taking a shower.

Even though we were located on the 7th floor you could hear the music from the bar downstairs off season on a Thursday night around 1am.

The housekeeping staff start early and were slamming doors and making a lot of noise. The view from the room was nice.

Overall, the place has potential and would be fun in the summer time, but the customer service and staff made is less pleasant.

Stayed December 2013, travelled as a couple
Helpful?
Thank sniemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, 9 December 2013
I apologize for the negative experience that you had at our hotel. This is not our standard of service. Please contact me directly at the hotel so we can further discuss your stay. Thank you for your business.

Steve Kalbaugh, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Galveston-On The Beach

Property: Holiday Inn Resort Galveston-On The Beach
Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551-5993
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Galveston
#6 On the Beach Hotel in Galveston
#14 Family Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Resort Galveston-On The Beach 3.5*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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