Two families headed to Galveston. A beach resort... Relies heavily on the summer tourism. Hotel is older but remodeled and very clean. Staff was nice for the most part but not very competent. Our room was not ready when we got there at 4:15 (checkin is at 4). We waited in our friends room for a promised phone call when ready. They said about 15 minutes. After 40, I called them. It was ready but no apology for not calling to tell me. We asked various staff member basic questions about the hotel as the days progressed. We rarely got a correct answer and found things out for ourself. Like where the bar was and did the laundry have a coin machine & soap available. For the record, there's decent bar overlooking the pool but the waitresses never asked us if we needed anything. We always called them over. They never took empty glasses or trash away. Very poor service. As for the laundry, no coin machine and NO soap on the premise for purchase. Had to go to the store. The restaurant served a descent breakfast buffet (not free) but the service was poor and very slow. Several waitresses looked down right mad that we were there. We won't stay here again.
- Official Description (provided by the hotel):
- Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more less
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- Also Known As:
- Holiday Inn Resort Galveston-On The Beach Hotel Galveston
- Holiday Inn Galveston
- Galveston Holiday Inn