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“Great experience.” 5 of 5 bubbles
Review of Holiday Inn Garland

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Holiday Inn Garland
Ranked #6 of 15 Hotels in Garland
Joplin
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great experience.”
5 of 5 bubbles Reviewed 20 May 2013

We spent a couple of nights at the Holiday Inn Garland, Texas and were very comfortable. The room was clean and in very good repair. We enjoyed the beds. The staff were quick and efficient as well as friendly. This is a very nice property for a pleasant weekend. We did not try the restaurant or bar this trip but maybe next time.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank curtishardy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Holiday Inn Garland, responded to this review, 22 May 2013
Dear Guest, Appreciate your kind words. We value your opinion and will assure you to offer same consistency everytime you visit us. Thank you for choosing us once again as your choice of hotel.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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129 reviews from our community

Traveller rating
    51
    39
    19
    7
    13
See reviews for
44
16
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41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Branson, Missouri
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

A boutique feel with the funky decor in our room. Lime green and orange walls, contemporary print window treatment and bedding. Very clean, excellent front desk, always quick to respond, great location.

We did use the indoor pool and it seemed clean, but there was a little odor.

I am in the hotel business and would stay here again.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PoodleBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at Holiday Inn Garland, responded to this review, 5 June 2013
Dear Team Member, I am glad you liked the décor and liked the color combination of our walls. We are fairly new property and our entire team works really hard to keep it that way. Once again thank you for kind words and we shall see you soon.
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Level Contributor
215 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 18 May 2013 via mobile

Cool new hotel, it was super clean & the staff were very friendly. The bar is cool but was pretty dead during my stay. Great beds, good size room, flat screen TV. Location is a lil remote, but firewheel area is close. Movie theater, restaurants, shopping, & water park.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Runnin26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at Holiday Inn Garland, responded to this review, 5 June 2013
Dear Guest , I am glad you liked our “Cool new Hotel” and yah there is plenty of recreational options around here .We are just min away from great dinning , mall and water park . Would love to see you back.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 May 2013

I've stayed here twice and I absolutely love it. When my partner comes in from out of town..we choose to stay here. Its a quite place. I love the service we get and overall experience is always good. Kick back and relax.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Josevz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at Holiday Inn Garland, responded to this review, 5 June 2013
Glad to hear you get same consistency every time you stay with us . Would love to have you back . Thanks for choosing Holiday Inn
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 March 2013

My family and I stayed here for a week for a vacation. The hotel looked very nice and the staff was friendly. The room and bathroom was a good size and clean. The restaurant had good food for the price. The location was within minutes of shopping, and the highway. The only problem we had was the fire alarm went off twice in the middle of the night due to the cooks burning the breakfast food. Overall, this was a nice hotel and I would recommend it.

  • Stayed September 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank guitars7625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at Holiday Inn Garland, responded to this review, 4 April 2013
We are glad your were able to enjoy your time off with us. Hopeful we will get to serve you again on your next visit .
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Nashotah, Wisconsin
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 25 January 2013

I was down in Texas on business and then vacation. My father lives down there and my Sister and myself went to visit him. We got a hotel to just spend some time together and have some fun. When we stumbled upon the Holiday Inn it looked nice and the front desk worker was very nice to us. We got a great deal on a room and it seemed like we would have a great time... I was mistaken.

I paid for the first night and my Dad was putting the 2nd night on his card. I've worked in reservations and front desk, so normally you'd just close out one card for one night and charge the other for the other night. Well they ended up charging my card twice and my Dad's three times (he ended up staying for 3 nights). So here I was on vacation with an extra $114 charged to my card. I went to the front desk to get it fixed and they said it was released but two days later the charge was still there. I called my bank and they said they had it on hold for another two days. When I called the manager at Holiday Inn he wasn't very helpful and tried talking around the situation saying I had to talk to my bank even though I already did that. So I ended up spending a couple hours of my vacation time dealing with Holiday Inn and there lack of caring or sympathy. It was unreal. Well I ended up getting it fixed four days later then went to get gas after returning home and my debit card had locked up because the Holiday Inn had tried to run my card so many times... Seriously?!?

I will NEVER stay at the Holiday Inn again... ANYWHERE. I travel A LOT, for work and play and have never experienced this. It's really about the principal and lack of caring that the workers had. I am loyal to those who make the effort, not to those who think that they can do whatever and put blame elsewhere.

  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Taylor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Garland, responded to this review, 7 February 2013
Dear Taylor C,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Garland.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longview, Texas
Level Contributor
353 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 28 December 2012

This property is very well run. I have stayed at 50+ IHG hotels in the last five years and this one ranks close to the top of my favorites. It is extremely clean and the staff is very friendly. I was going to have one nightcap and then retire but the bar tender was so outgoing and friendly I stayed well past my bed time.

I highly recommend this Holiday Inn!

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tomthbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at Holiday Inn Garland, responded to this review, 4 April 2013
Dear Guest, Thank you so much for your wonderful comments . I am really honored to hear that you value our hotel so much. We thank you for patronizing us and we would love to have you back .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Garland

Property: Holiday Inn Garland
Address: 5110 North George Bush Freeway, Garland, TX 75040
Phone Number:
Region: United States > Texas > Garland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #6 of 15 Hotels in Garland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Travel Republic (UK), IHG and Expedia so you can book your Holiday Inn Garland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Garland Hotel Garland

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