We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You may reconsider”
Review of Ramada Gatesville

Ramada Gatesville
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ramada Gatesville
Ranked #1 of 4 Hotels in Gatesville
Certificate of Excellence
Reviewed 17 July 2013

I stayed at this Hotel just one night and must say that I was not happy at all. Over priced for the quality of the room. The Hotel is very old. Was a little concerned, the room was not cleaned, had beer bottles behind the nightstand that had appeared to be there for days along with other trash. I had asked the hotel staff had the room been cleaned and they have stated it has been and I had informed them on what I had found and they stated that they would let management know. The staff were very friendly, my main concern is the cleanliness. Makes me wonder if the sheet get changed. Not many hotels to choose from in the town but shop around first.

Room Tip: Choose a room on the top floor so heavy walking will not disturb you. Stay away from the exit. Can b...
  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Joseph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadagatesville, Guest Relations Manager at Ramada Gatesville, responded to this reviewResponded 21 July 2013

We sincerely aim to always make the stay of our guests as comfortable as possible, which is why it troubles us to hear that we have failed to give you that experience. We wish to let you know that we are indeed very sorry for the inconvenience the entire experience has brought you. Please know that your voice means a lot to us, and we seriously take all your feedback and evaluate the points we need to do to correct and improve in the delivery of our services. Rest assured that the opportunity you have given us will not go to waste and we will certainly act on such matters to better serve our valued guests. We hope that you reconsider and visit us again next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (353)
There are newer reviews for Ramada Gatesville
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

270 - 276 of 353 reviews

Reviewed 16 July 2013

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
1  Thank Shelley B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ramadagatesville, Guest Relations Manager at Ramada Gatesville, responded to this reviewResponded 21 July 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 July 2013

We book several rooms at the hotel on the weekend of June 21st and 22nd for a wedding. Due to the fact that we have many family members from out of town and family that had not seen each other or even meet we needed a place to gather.. I had called the hotel and asked if there was such a room or place at the facility that a large group could gather? I was told yes there was (keep in mind nothing mentioned about a charge) I asked about size was told that it was large enough to hold 40 + people with TV and so on. Room was great for everyone to gather. Needed more tables and chairs. We made sure that anything me moved we put back and if we messed it up we cleaned it up. I was there from Friday afternoon approx 3 pm until Sunday at a little after-noon (12 pm) not once at anytime did anyone say to me that they needed my credit card again to charge me for the use of the room we were all meeting in. Like I said it was my understanding that it was free. If you see the what I copied and pasted below it is form website nothing about charges per room. I paid on Friday at check in for the 2 rooms we were in for 2 nights and on Saturday I went back to desk and paid for 2 more rooms for that night and again nothing was said to me about the room. I was even given the RESERVED sign for the room to put on doors while we were at wedding because we left food and drink in there. Well low and behold I received Credit Card statement and there is a charge from the Ramada Inn that I did not authorize or have a receipt for..... I call the Hotel and I ask for someone to explain what that charge is for? I am told well it is for the Great Room you rented.. I said I don't think so, not once was I told there was a charge for that room. I had called not 1 time but many times before the June 21st date asking about the room and its ammenities and so forth and desk clerk and manager both had opportunity to tell me that there was a charge but nothing was said at all. Once we had checked out and had left they decided to charge me for it. Yes it was left clean and tables and chairs put back like they were supposed to be. So be advised watch for unauthorized charges from this place.

Meetings & Events
2 Meeting Rooms
Capacity of Largest Meeting Room - 40
Maximum Banquet Capacity - 40
Maximum Conference Capacity - 40
Total Area of Meeting Rooms - 1000 Square Feet


Meeting and Event Facilities
Conference Rooms
Meeting

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2013

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
1  Thank Robert J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ramadagatesville, Guest Relations Manager at Ramada Gatesville, responded to this reviewResponded 29 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 June 2013

Everything I experienced at the Ramada in Gatesville, TX was great, including, but not limited to the friendliness and effeciency of the staff, the cleanliness of the room, and the delicious breakfast that was covered under the fee for the room. I did not have the opportunity to use the swimming pool or fitness room, but if they followed the typical for the rest of the experience they woulld be wonderful also. It was easy to connect to the wifi, which is an important plus. We did not eat at the motel but may try that the next time.


  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadagatesville, Guest Relations Manager at Ramada Gatesville, responded to this reviewResponded 25 June 2013

It is a pleasure to receive wonderful praises from our valued guests. We seek to be consistent in terms of providing you with great service, and it inspires us more to hear that you appreciate all our hard work. Thank you for complimenting our hotel cleanliness and the delicious breakfast that was offered to you during your recent stay. Thank you so much for choosing to stay with us, and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Amy G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ramadagatesville, Guest Relations Manager at Ramada Gatesville, responded to this reviewResponded 22 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 June 2013

We arrived on a Saturday after 4 pm. Our room had not been cleaned and the front desk told us "sorry." And there were supposedly no other rooms available. So here we are with two young children with all of our luggage, sitting in the breakfast area waiting for the room to be cleaned. We had to be at a wedding at 5:30!! I probably had 15 minutes to get my two kids and myself dressed in time to leave. There is no reason why hotel rooms should not be cleaned and ready to go by check in time. Plus the breakfast area needs more chairs and tables...it was overcrowded and when we finally got a table it wasn't even cleaned off. Sorry I don't know how others can say they had a great experience here, I won't stay there again.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cashnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadagatesville, Guest Relations Manager at Ramada Gatesville, responded to this reviewResponded 23 June 2013

We appreciate the time you took to share to us your experience following your recent stay. It is however disheartening to know that you were not satisfied with our service, for we always aim to keep the rooms cleaned and ready for check-in at all times. We wish to precisely follow our check-in policy, and we apologize that we were not able to accommodate you at your time of arrival. As part of our goal of ensuring quality service our dedicated housekeeping staff always make sure to get rooms cleaned before they get off from work by 3 in the afternoon. We understand the issues regarding the overcrowded breakfast area as well as the untidy table, for there was a scheduled wedding that day, thus some areas were not promptly attended to and we are deeply sorry for falling short on that aspect. Thank you for bringing all your concerns to our attention, and we sincerely hope that you’d reconsider and visit us again next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Gatesville
1.2 mi away
Holiday Inn Express & Suites Gatesville
0.8 mi away
Rodeway Inn Gatesville
Rodeway Inn Gatesville
#3 of 4 in Gatesville
95 reviews
17.7 mi away
Atria Hotel & RV McGregor
Show Prices
Show Prices
Show Prices
24.0 mi away
Best Western Inn & Suites
Best Western Inn & Suites
#1 of 5 in Copperas Cove
163 reviews
23.7 mi away
Residence Inn Killeen
Residence Inn Killeen
#4 of 33 in Killeen
127 reviews
23.7 mi away
Holiday Inn Killeen - Fort Hood
Show Prices
Show Prices
Show Prices

Been to Ramada Gatesville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Gatesville

Address: 111 Highway 36 Byp N, Gatesville, TX 76528-2614 (Formerly Holiday Inn Express)
Phone Number:
Region: United States > Texas > Gatesville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Gatesville
Price Range: £66 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Gatesville 2.5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Ramada Gatesville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Gatesville Hotel Gatesville
Holiday Inn Gatesville
Gatesville Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing