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“Good Rates But A Road Construction Nightmare”

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Holiday Inn Express & Suites - Georgetown
Ranked #4 of 10 Hotels in Georgetown
Certificate of Excellence
Bradenton, Florida
Level Contributor
214 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good Rates But A Road Construction Nightmare”
Reviewed 25 June 2013

This hotel had great rates but ramp construction traffic created a logistics nightmare. Traveling to the hotel northbound on I35 requires you to drive past the hotel to the next exit and then head southbound on the access road to backtrack to the hotel. The exit ramp is under construction and the area is very dark and badly marked at night. One could easily drive into the construction area after dark. The hotel was clean and the personnel were friendly. This is one of those hotels conserving money on the light fixtures so the rooms and bathroom are dark and present problems getting ready in the morning.

Room Tip: Get a room away from the access road side and I35.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Georgetown, responded to this review, 11 July 2013
Dear Rick M,

Thank you very much for sharing your experience with us. Please accept our deepest apologies for the issues you had encountered with the road construction. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. I sincerely hope that the next time you are in Georgetown you will give our hotel another try.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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113 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
San antonio
1 review
Reviewed 24 June 2013

This hotel is unlike any holiday inn express I have ever stayed at.
Upon arrival the elevator is a nightmare, the linoleum is dirty cracked and peeling up and looks like a bad dream.
The carpet in the halls leading to the room is just gross.
When we got to the room there was dirty towels hanging on the rack. One had makeup smeared on it.
The shower curtain had about 6 inches of mildew across the bottom. The towels were all ratty at the bottom something I would use on my car.
The coffee maker didn't work.
The hotel is difficult to get to, there is not a nearby freeway ramp, you can access through the back by going through some back streets.
It is expensive compared to other easily accessible hotels that our friends stayed at, which were pleased with their stay at the Best Western. We made people aware, they changed the curtain, and we got no no break, we were charged full price, never again!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Georgetown, responded to this review, 9 July 2013
Dear L M,

We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. On this occasion, we apologize for falling short of your expectations with our facilities, cleanliness and the location of our property. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weatherford, Texas
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 June 2013

We stayed here on the way to Port Aransas! It was very clean, appeared to be somewhat new and located practically attached to another hotel, strange but maybe in the same chain. The young man at the front desk was very nice and helpful, but was wearing a ballcap, turned backwards on his head. I know they do this in college, but is this acceptable in a business atmosphere? I guess it's a generational thing; I just think that someone working at the front desk should look professional. Otherwise, he was very nice and helpful. The room was nice, comfortable bed, good breakfast, nicely decorated breakfast area and lobby. Yes, we would stay here again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wjhib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
118 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 29 May 2013

My family chose this hotel solely on the fact that it is the only one in Georgetown, TX with an indoor pool.
Pros:
Indoor pool so it's year round swimming and it's open until 10 pm.
Free breakfast was hot food, eggs, bacon, etc., not just pastries.
Every aspect of this hotel was clean, from the outside to the inside.
Hotel manager beat the advertised Priceline price by 5%.

Cons:
There was a towel shortage and the few towels that were by the pool weren't very absorbent.
The bottom of the pool is rough. After causing blisters I had my boys wear their socks in the pool and it wore holes in their socks. Pack water shoes.
Room smelled as if a bottle of men's cologne was spilled on the floor, overwhelming.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank w0rktraveler2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 May 2013

We booked the Holiday Inn Expess in Georgetown over the internet as part of a trip to explore the Texas Hill Country. We eventually found the motel, despite our GPS's best efforts to take us to places far removed from Georgetown.
The rooms are big and with all the usual ammenities, the bed very comfortable and the staff friendly - what more do you really need for a one night stay ?
The free hot breakfast in the morning was a shambles, as there was a big crowd and limited seating. The poor kitchen staff were struggling to keep the food supply up. Breakfast was very basic but sufficient.
I would recommend this motel if travelling through, especially if it's not a long weekend when traffic is high.

  • Stayed May 2013, travelled as a couple
    • Rooms
Helpful?
1 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Georgetown, responded to this review, 8 June 2013
Dear Jeff P,

Thank you for taking the time to write your review following your recent stay. We are delighted to read you found the beds comfortable and our staff friendly. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helena, Montana, United States
1 review
Reviewed 22 May 2013

The building and room were nice and well-kept. Guests have free access to a high end gym less than a block away. The breakfast was great.

The customer service was what really set them apart. I've never had a hotel front desk call me after I got to my room to see if I need anything. I didn't, but it was impressive.

Betty, my waitress for breakfast, was especially welcoming and friendly. I really appreciated it. She made me feel at home.

Stayed May 2013, travelled on business
Helpful?
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 May 2013

This Holiday Inn Express was very clean in all areas of the hotel. The breakfast was very good for this type of breakfast. There was plenty of food, and it was all hot. There was a girl who was quickly refilling food and seemed to do a good job of anticipating what was getting low. The breakfast area was a nice gathering spot for us.
One note is that the check-in time is 4 pm and the checkout time is noon. This proved to be problematic for us when we tried to check-in early to get dressed for a 4 pm wedding. The hotel did not have our room ready due to giving someone else a late checkout. However, the hotel staff were very aware of this wedding and the need for guests to check-in early so they very quickly were able to rearrange what limited rooms were available (3) to get us into a room. This was stressful for all of us but the staff remained friendly and gracious while helping us. In the process, we did not get bath towels in our room. When I called to get towels the next morning, they were promptly delivered to our room even though housekeeping wasn't available to bring them. So, even though we had glitches with our service, everything was promptly resolved by friendly staff members.

Room Tip: I could hear the highway noise from our room on the front side of the hotel so I would ask for one o...
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolinainDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites - Georgetown

Property: Holiday Inn Express & Suites - Georgetown
Address: 431 N Interstate 35, Georgetown, TX 78628-3605
Phone Number:
Region: United States > Texas > Georgetown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Georgetown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express & Suites - Georgetown 3*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to Georgetown, Texas's brand new hotel located conveniently on southbound I-35. Hotel's Caring Staff Delights Guests with utmost care. Whether you're traveling with family on an historic adventure, for business at Citigroup or with a sports team playing at Georgetown Recreational Center, this hotel's location near I-35 and Georgetown Airport (GTU) couldn't be more perfect. Let the warm welcome of the Holiday Inn Express® & Suites Georgetown, TX hotel's excellent staff set the standard for a relaxing stay just 30 miles north of Austin. If work brings you to town, then take advantage of the 24-hour Business Center and the free high-speed, wired and wireless Internet access throughout this hotel's property. While in Georgetown, TX, you can host meetings with area businesses, such as Airborn, TECO-Westinghouse and Enflite, in our San Gabriel Conference Room. St. David's Georgetown Hospital and Southwestern University are also nearby. You can work and play hard in Georgetown, knowing that there's a refreshing indoor pool and hot tub to welcome you back. Start each morning energized after the free, hot breakfast and a workout in the 24-hour Fitness Center. Welcome again! ... more   less 
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Also Known As:
Holiday Inn Express & Suites - Georgetown Hotel Georgetown
Holiday Inn Express And Suites - Georgetown
Holiday Inn Express & Suites - Georgetown Texas

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