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Hilton Garden Inn Granbury
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Reviews (669)
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All reviewsconvention centerlake granburya lake view roomgreat hotelcity beachclose to downtownbeautiful lakethe hotel staffenjoyed my stayomeletexcellent stayindoor poolvisiting granburypleasant stayfamily reunionget awaywonderful experience
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Reviewed 22 August 2013

The room was very clean and nice. A/C worked well which in many hotels it is either too hot or too cold. Staff very polite and helpful. Also a great location, near the town square which had great stores and good restaurants. Would highly recommend Babe's - amazing chicken. The little lakeside beach was fun for the kids and the splash pad is great especially for younger kids. It is a nice getaway for Texas.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
1  Thank Gloria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 25 September 2013

Dear Gloria,

Babes Chicken is Awesome! Please come back and see us soon.

Jason Stinnette
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

With a lake view and excellent restaurant, you will have a wonderful experience in this charming Texas town. Breakfast is delightful and reception extremely welcoming and helpful! Our room overlooking the lake was large, well maintained and a small problem witih plumbing was handled quickly and efficiently.

  • Stayed: August 2013, travelled as a couple
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank ET1LittleRock_AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 25 September 2013

Dear ET1LittleRock,

Thank you for comments on our team and hotel. I will be sure to pass them along!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

I expected a more professional Check-in experience. Over booking and wanting to change my reservations without my approval is ridiculous and got me off on the wrong foot with this visit. They did correct it when I explained I was not going to accept anything less than our lakeside reservation. Breakfast and their staff was great, the rest was "average" and not what I expected from this chain of hotels.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Bill U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 21 August 2013

Dear Bill U,

I apologize for your extremely negative experience with us. I have passed along your comments to our team leaders here and we are currently working on your issues addressed.


Sincerely,

Jason Stinnette
General Manager
HGI Granbury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

The staff was very friendly and helpful. Rooms were very nice and clean and quiet, the beds were comfortable. Great breakfast with plenty of food choices. We will stay at the Hilton Garden Inn again and soon

  • Stayed: August 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
1  Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 20 August 2013

Dear Karen N,

Thank you for your comments on the HGI Granbury. I will be sure to pass your comments along to our team here. We also look forward to your return soon! :o)

Sincerely,

Jason Stinnette
General Manager
HGI Granbury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013

This HGI ,located on the bank of Lake Granbury has a decent view if you get a lake view room, otherwise you look at the parking lot. The front desk reception was polite and accommodating, and the facility is top end for HGI. The lobby is nicely appointed, comfortable ,spacious and has several vignettes to visit or use the lobby wifi. The beds had an adjustment similar to Sleep Number beds that adjust the firmness and make a nice touch. The morning Buffet area doubles as a evening restaurant and bar from 6-11:45 pm with food service ending at 9 PM.
.

  • Stayed: August 2013, travelled with friends
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1  Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 20 August 2013

Dear Martin L,

Thank you for your comments on the HGI Granbury, it's nice to be noticed amongst all of the HGI’s you travel. I will be sure to pass your comments along to our team here.

Thank you again!

Jason Stinnette
General Manager
HGI Granbury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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