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All reviewsconvention centerlake granburygreat hotelcity beachlake view roomrecommend this hotelthe hotel staffbeautiful lakeexcellent stayenjoyed my staythe staff was friendly and helpfulshort driveglen rosepleasant stayindoor poolvisiting granburyget away
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Reviewed 11 June 2014

Service and quality were very poor. Have received better for less money. Did not get what we paid for in my opinion. Room service was unacceptable and price was ridiculious for what we ordered. Didn't receive in a timely manner. Front desk never answered phone even after 10 tries. I will not stay here again.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 14 July 2014

Dear Steve K,

I am very sorry to hear of your negative experience with us. Please let me know of your return to the Granbury area, whether or not you stay with us, I'd love the opportunity to invite you for breakfast or dinner, your choice, to show you why HGI Granbury is an industry leader in hospitality.

Sincerely,

Jason Stinnette
General Manager

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Reviewed 10 June 2014

The Hilton Garden Inn is located on what's left of Lake Granbury and still has a nice view so opt for the lake side rooms. The rooms are well decorated and comfortable. The staff was great even though they were quite busy. The hotel was full and everyone came in the same time we did. Same on check out. The breakfast buffet left something to be desired. Might want to skip it and go into town. Overall highly recommend this hotel when in Granbury.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Joebbq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 14 July 2014

Dear Joebbq,

Thank you for your comments on our team and hotel. Great News! We have a lake again so bring your boat next time!!

Jason Stinnette
General Manager

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Reviewed 9 June 2014

We checked in and was greeted by a "burned-out" night clerk. He actually got upset with me when I requested to pay with cash. Watched us like a hawk to the point of being uncomfortable. Coffee pot downstairs was empty and the Keurig machines in the room had 1 regular coffee pod. The "dials" on the bed were extremely difficult to find and weren't worth the effort took finding them. Their was not free breakfast of any kind. Overrated, and simply a "flagship" due to the view...which is quiet poor considering the lake unfortunately is going dry. ***I do want to commend the day clerk who was kind and courteous and a refreshing difference from Mr. Grump the night before.

  • Stayed: May 2014, travelled with family
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Thank diaperchanger01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 5 July 2014

Dear Diaperchanger01,

I do apologize for your experience at our property. The Hilton family has many brands that cater to all. Hampton Inns for example have the complimentary breakfast for those budget conscious consumers. Hilton Garden Inns have a fresh, made to order breakfast that we feel is of greater value. As a traveling tip, check online or inquire at the front desk upon arrival, from time to time we have a bed and breakfast package where the cost of breakfast is only $4. Even Better News!! Lake Granbury now has it's water back!

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Reviewed 8 June 2014

The appetizers and the service at the bar was great. The Hotel was very nice and comfortable. The breakfast was horrible. I ask the cook for soft bacon and he took the bacon that was already cooked hard and put it in the microwave to make soft. This was our first time staying at the Hilton, we probably stay again, probably.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Billie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 5 July 2014

Dear Billie B,

I am truly sorry to hear of your bacon experiance, that is certainly not how we treat our guests. I do hope you'll return in the future so that we may show you why we are an industry leader in hospitality!

Jason Stinnette
GM

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Reviewed 6 June 2014

This Hilton Garden Inn should be the flagship of the chain. We stayed at 4 of these hotels...all were ok, but Granbury excels in all aspects. We always get a lake view room. Every employee we encountered was pleasant and so helpful. We had an exceptional waiter for breakfasts. The rooms are large and very clean. The beds are super comfortable. Breakfast is not included in the room cost and, I think, a little pricey at $10.95. The best bet is to book their bed and breakfast offer...an addition of only $8.00 for two! And, the breakfast was wonderful...eggs cooked as requested. The hotel is about 2 blocks from the town square with great shops and restaurants.

  • Stayed: April 2014, travelled as a couple
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1  Thank Onthecusp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this reviewResponded 5 July 2014

Dear Onthecusp,

Thank you for your wonderful comments on our team and hotel. We hope to see you again in the near future!

Jason Stinnette
GM

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