We booked to stay there because of an important doctor appointment the next day and the roads were treacherous with ice. We got there and the room was fine. (No greeting about being a Priority Club member - was told there was nothing for Priority Club members unless you were Platinum)? Anyway, all was at least sort of ok. My sister tried to call me after we arrived and the gal at the front desk couldn't transfer the call, much to my sister's frustration - we ate a late breakfast at about 8:30 and the food was less than stellar as it had dried out from being out too long.
But the thing that really set me off was there was no hot water - at all - not even lukewarm water. So, when we were leaving, I told the woman at the front desk that they needed to know we were not able to get any hot water during our stay. To my shock, she said she knew and they had a plumber coming, but there just wasn't hot water for now. Shouldn't we have been told this when: 1) we made the reservation, or 2). when we checked in? I felt it was very deceptive to take full price from me for the room, KNOWING there was no hot water available during our stay. I am going to have to rethink my loyalty to Holiday Inn. This was a very disappointing experience.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Granbury is located 5 minutes from the downtown Granbury Square. Our spacious rooms offer a great place to work or relax. We offer complimentary breakfast seven days a week with our "Express Start Breakfast." An indoor heated pool, so you can swim till you're puckered. Need to keep your cardio up? We offer a fitness center with treadmill and elliptical bike. With high speed internet access thru out the building you can stay connected while getting away. Each of our rooms comes with refrigerator and microwave. ... more less
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