Let's start with the positives, and largely the reason that people would be reading this review.
My check-in person was fantastic. I was in much earlier than check-in time and she still found a spot for me despite the hotel being at capacity. I know that was luck, too, but the point is that the check-in person did what she could to make it happen.
The room itself was spacious and clean with good amenities. Despite being right on the freeway, it was very quiet. So quiet in fact that when I turned my A/C on, I could hear A/C from other rooms turning on. As this was disturbing, I turned my fan on, and I was essentially shut out from noises coming from the outside world.
Location is decent. It's walking distance to a few restaurants. Given that you are in the metroplex, it's certainly not close to everything, but you have to trade off whether or not it's close to the majority of the things that you want to do - and it was. It's a short drive to Cowboys Stadium and the entertainment areas in Arlington.
The breakfast was below-average but passable.
The problem with this hotel, it seems, is that should anything go wrong - will management be there to help you? I had tried to contact management prior to my arrival to find out whether or not they'd hold a package for me. No response - I eventually had to phone to find out.
Upon check-out, I find that the hotel charges a $1.50 safe fee per day. Funny thing - I didn't even know that I had a safe, and I sure as heck didn't approve being charged for it. I argued this after check-out. The check-out person keeps me waiting for another 5 minutes as she fiddles with the computer, only to declare that the charge "should" now be reversed. Well, it wasn't. I was actually charged again. So, now I'm contacting management and all I get back is another folio essentially confirming that I've now been double charged for what I shouldn't have been charged with in the first place.
I'm not worried - I know that I'll eventually get my money back even if I have to charge them back through my credit card company. Problem is that all of this could/should have been avoided - and regarding of eventual resolution, this is taking up my time that could be better used elsewhere. So, despite a nice room and nice location - I cannot recommend this hotel, and I personally would not stay there again. A safe charge - you've got to be kidding.
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