Unbelievable check-out experience at this Hampton Inn.
I had to check-out at 4:30 AM to catch a 6:30 AM flight at DFW. I arrived at the desk - no one to be seen. I spoke up; "Helllooo!". Nothing. I looked for a door to access the office behind the desk - no luck as it was locked.
Here I was, ready to go, short on time and needing to verify check-out. No one to help
The decision was made, I would telephone the very Hampton I was standing in, from in front of the desk. My hope was that someone would answer. It worked! A young lady answered by saying "I'll be out in a second." and then promptly hung up. And then, viola! The door behind the desk opened and there she was, ready to assist.
Interestingly Monica had created a cozy sleep room out of the back office. She left the door open just long enough for me to see her very nice digs. A stack of duvets served as a bed on the floor of the office. Quaint really. And also reflective of terribly sloppy management. I needed service and the on-duty clerk was sleeping the night away on the office floor. Who is running this place and checking on the staff?
- Official Description (provided by the hotel):
- Country Inn & Suites Dallas-Arlington-DFW-Six Flags is perfectly situated near popular attractions like Hurricane Harbor, Globe Life Park and AT&T Stadium (formerly Cowboys Stadium). After a busy day relax and enjoy world-class service, complimentary WiFi, a business center, our refreshing pool and free hot breakfast daily. ... more less
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- Also Known As:
- Hampton Inn Dallas/Arlington (6 Flags)
- Hampton Inn Dallas/Arlington (Six Flags) Hotel Grand Prairie
- Hampton Inn Grand Prairie
- Grand Prairie Hampton Inn