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“Great location, great experience! ”

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Country Inn & Suites By Carlson
Ranked #10 of 22 Hotels in Grand Prairie
Reviewed 3 August 2014 via mobile

We selected this hotel for it's proximity to the Rangers ballpark & AT&T stadium. Needless to say, it was a pleasant stay! We were kinda skeptical at first, considering all the bad reviews but we decided to try it anyway. Glad we did! We did notice the slight scent of smoke in the halls but nothing too overwhelming. It did not smell like smoke in our room on the 3rd floor.
The staff was also pleasant and very attentive to our requests. If we are ever in the DFW area, we would definitely consider staying here ag

Stayed: July 2014, travelled with family
Thank johneric76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 - 218 of 337 reviews

Reviewed 24 July 2014

Nice, clean and comfortable room. Although hotel is older, but to me it is the quality of the room that counts. Very professional and friendly staff. Love the complimentary breakfast. Different hot items were served during the 4 days I was there. Close to Six Flags and Cowboy stadium. Would not hesitate to recommend this hotel to anyone that is looking for accommodation in the area.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Channy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

We stayed here for 3 nights for a business trip. Overall the property was clean, if a bit run down. The hot breakfast is great, and the wifi works well. My biggest complaint was that our room did not have a mini fridge or microwave. It was a good place for our purposes, but I wouldn't recommend it if you want the hotel to be part of your travel experience. This would be a great hotel for someone traveling on business or for vacation that just needs a clean and comfortable roof over their head.

  • Stayed: July 2014, travelled on business
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Thank Chellebelle0234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Everything was fine except for the elevators, which were not in great shape. It's an older property, but perfect for our trip. Everything was clean and in good order. The staff was extremely friendly and helpful when needed.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hampton
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

Manager the night of 7/12 was rude and had horrible customer service. We were put in a room with non working AC. He could not reaccomodate us and wasnt concerned that we were dissatisfied. I have always stayed at Hampton Inns due to customer service and comfort of rooms. I filed a formal complaint with the Hilton family chain against this hotel due to I am a hilton honors memeber. Pool was extremely loud at 12 MN

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank 622terryj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khalid Y, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded 28 July 2014

622terryj,
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality.

I am hoping to get an opportunity to speak with you regarding your stay and do hope to hear from you soon. I am sorry for the experience you had and ask that you please either email or call me at my contact information below. Your opinions are important to us.

Kind Regards,
Khalid Yanouri
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Overall the stay was good. It was close to the attractions that we wanted to attend. However, we had loud neighbors. Kids slamming doors, drinking parents that would not make them stop even AFTER the manager confronted them with complaints, two separate time. I don't blame the hotel or its staff for this issue but honestly they should have asked them to leave. We were offered another room but with only one bed and not two. (not suitable for us) Next morning upon checking out we were asked how our stay was. We expressed we were not happy due to noisy neighbors. They were QUITE aware of the issue. To our surprise we were refunded our money. Nice surprise.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hampton
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

The hotel is old and in need of renovations and updates, the elevators had foul smells, the rooms were small and the walls were paper thin. Our biggest complaint had to do with the inappropriately loud noise levels coming from the adjacent room. We complained to the front desk at least 5 times from 10:00 PM to 12:30 AM to report slamming doors, loud TV noise, and yelling coming from the next door room. Each time, the man at the front desk simply called the noise filled room to request they be quiet. The walls are so thin we could hear the phone ring and the ensuing conversations. With each phone call from the front desk, the room occupants became louder and more inappropriate. When we made the final complaint at 12:30 AM, the front desk man stated, "I have called them and they say they are asleep. There is nothing I can do because you are the only one complaining." To say the least, his lack of action combined with the overwhelmingly inappropriate behavior from the next door room resulted in an absolutely miserable night. To top off our miserable stay, we went down for breakfast which was reportedly served from 6:00 AM to 10:00 AM at 8:50 AM only to find all they had left was cold muffins, pastries, and juice. When asked about the advertised "hot" foods such as eggs, bacon, biscuits, and muffins, we were told, "sorry, but we are out." NEVER, EVER again will we stay at this hotel and we STRONGLY recommend you consider another hotel if you value your ability to sleep peacefully.

  • Stayed: July 2014, travelled with family
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1  Thank Keith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khalid Y, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded 16 July 2014

Keith J,
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that noise was an issue during your stay.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

We are currently under renovations and would be glad to have you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson

Address: 2050 N State Highway 360, Grand Prairie, TX 75050-1423 (Formerly Hampton Inn Dallas-Arlington-DFW-Six Flags)
Phone Number:
Region: United States > Texas > Grand Prairie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 22 Hotels in Grand Prairie
Price Range: £61 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Country Inn & Suites Dallas-Arlington-DFW-Six Flags is perfectly situated near popular attractions like Hurricane Harbor, Globe Life Park and AT&T Stadium (formerly Cowboys Stadium). After a busy day relax and enjoy world-class service, complimentary WiFi, a business center, our refreshing pool and free hot breakfast daily. ... more   less 
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Also Known As:
Hampton Inn Dallas/Arlington (6 Flags)
Hampton Inn Dallas/Arlington (Six Flags) Hotel Grand Prairie
Hampton Inn Grand Prairie
Grand Prairie Hampton Inn

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