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“Incredible service, clean, and comfortable!”

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Hilton DFW Lakes Executive Conference Center
Ranked #3 of 17 Hotels in Grapevine
Certificate of Excellence
Medina, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Incredible service, clean, and comfortable!”
Reviewed 22 June 2011

The staff at the Hilton exceeded my expectations. The room was spacious, clean, and very comfortable. I loved the recliner and the contemporary feel. The breakfast buffet at the Vineyard left nothing to be desired and we also enjoyed a night cap at Bonnie and Clyde's, which was very fun. I recommend this hotel and will definitely go back!

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sandiiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 24 June 2011
Sandiiam, thank you for taking the time to post a review of your stay at the Hilton DFW Lakes. We will share your enthusiastic comments with our team members and look forward to welcoming you back in the future!

Warm regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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982 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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CA
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 June 2011

Great setup with everything you need including indoor and outdoor pools, tennis , volleyball, jogging trails, etc. Nice comfy rooms. Only bad thing is only things close are a shopping mall and the airport.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rockedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 24 June 2011
Rockedge, thank you for your positive comments about our property. We are so glad you enjoyed your time in our backyard - 40 lush, lakeside acres! We look forward to our next opportunity of having you with us!

Warm regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new jersey
Level Contributor
588 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 25 May 2011

Best buffet breakfast ever!!! Very clean has 2 restaurants and many restaurants close by.Next door to Grapevine mills mall and 5 minutes from a quaint town of Grapevine. Five minutes from the airport but very quiet.Has a Concierge floor with comp drinks and snacks

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridgetpianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 May 2011

I'm not a huge fan of the hotel in general, but have had few experiences worse than the airport shuttle. I arrived late on a Sunday night after a canceled flight and had to be back to the airport early in the morning. The shuttle driver, sporting quite the Napoleon complex, ordered me back inside to find out my gate information as knowing my airline was not good enough. He then insisted my laptop bag go in the back with the rest of the luggage. This is a work laptop with confidential material that I would be terminated if I lost. No matter. The ride was terrifying, he almost got in 2 wrecks then picked the information lane at the toll, costing us more time. Finally at the airport I had to convince him I had 2 bags since he was so preoccupied with my laptop bag.

As for the hotel, shoddy internet service and no freebies (breakfast, water, etc) despite Hilton diamond status. A poor experience all the way around.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeffthomason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MStillwell, Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 7 May 2011
Thank you Mr. Jeff Thomason for taking a moment to share your recent experience with our hotel and the services provided.

While our team prides itself on providing exceptional customer experiences, we sincerely apologize for falling short during your time with us.

Not only is guest satisfaction important to us, but guest safety is ultimate and the experience you shared in unacceptable and will be addressed immediately.

I would like to talk with you more regarding your stay. Please contact me at your earliest convenience at 817.410.6956 to discuss.

Thank you again!

Sincerely

Kevin Buck, Assistant General Manager
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Cambridge, England
Level Contributor
280 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 29 March 2011

Stayed 3 nights attending a convention.

Friendly hotel with staff all keen to assist with any issue.

Rooms were rather dark with a very small window but I did manage a good night's sleep each night. I stayed on the 8th floor in what was described as an executive room. No bath available, only a shower.

The breakfasts were not too exciting. Rather standard fare for the hot and cold buffet although there was a chef available to rustle up an omlette. I do wish hotels in the US could provide some decent bread and a variety of foods for the cold counter. Compared to the Hilton at Copenhagen Airport, the food was a disapointment.

Despite any comments made abaove, I would stay at the hotel if I was in the area again.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Antarctic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camden, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2011

I traveled with a large group of people from my company. The accomodations, location, cleanliness, etc was very good. Staff was nice and helpful! The dining at the restaurantes in the hotel was all about average to good. I did end up with dirty cups, plates, and silverware. Although it was rectified I was suprized that with as nice as the rest of the hotel was that this was a proble. We ate at the Austin Ranch. I found both the food and the dirty dishes issue at the Austin Ranch to be an issue. If you are planning on traveling to this Hilton I would suggest any of the in house dining places but would avoid that Austin Ranch if possible.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldfashionpreacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MStillwell, Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 4 April 2011
Thank you Oldfashionpreacher for taking a moment to not only compliment our team and hotel but to share in your experience at the Austin Ranch as well!

We value our guests input and certainly with regard to Austin Ranch, we fell short of our standards of excellence. I have already discussed your specific areas of concerns with our food and beverage team as well as our general manager and the necessary steps to address this issue have already been implemented as to correct the matter.

Thank you again and we hope to see you at the Hilton DFW Lakes in the future!

Kevin Buck, Assistant General Manager
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Waco, Texas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 February 2011

Stayed here for a quick weekend getaway....nice, clean rooms. Close to the airport, but never heard an airplane so good soundproofing. Fantastic indoor pool area with hot tub. Great location...very close to mall and restaurants. Free parking!

  • Stayed January 2011, travelled with family
    • Location
    • Rooms
Helpful?
1 Thank srgnix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton DFW Lakes Executive Conference Center

Property: Hilton DFW Lakes Executive Conference Center
Address: 1800 State Highway 26, Grapevine, TX 76051-2044
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Grapevine
#1 Romantic Hotel in Grapevine
#9 Family Hotel in Grapevine
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton DFW Lakes Executive Conference Center 4*
Number of rooms: 393
Official Description (provided by the hotel):
Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From jogging trails and tennis courts to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Grapevine hotel makes it easy with its ideal setting. ... more   less 
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Also Known As:
Hilton Dfw Lakes Executive Hotel Grapevine
Hilton Hotel Grapevine
Hilton Grapevine
Grapevine Hilton
Hilton DFW Lakes Executive Conference Center Grapevine, Texas

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