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“Poorly run hotel near DFW”

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Hilton DFW Lakes Executive Conference Center
Ranked #2 of 17 Hotels in Grapevine
Certificate of Excellence
Chicago, Illinois
Level Contributor
608 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
“Poorly run hotel near DFW”
2 of 5 bubbles Reviewed 26 February 2012

I would not recommend this hotel to anyone. Upon check in being Hilton Diamond Level we know what bennies we receive. At this property we were not told of any and there was no recognition of our profile which states "high floor and away from elevator" Not only were we put in a low floor(Room 303) we were right next to the Ballroom. We had confirmed a king bed(which we ALWAYS receive) and were given two full beds. Quite odd to say the least given the person who was checking in right next to us was recognized via profile/reservation and we just assumed be that the gentleman who checked us in would do the same. Boy were we wrong. It was as if we had never stayed at a Hilton before. Some properties get it and some don't. Some welcome us back EVERYTIME we stay and others thank us for our "LOYAL" business. And some well, don't do anything, this is one of them. We have a choice of places to stay and chose this due to our Diamond status. We will not be returning to this Hilton and we have business in the area in the near future. We will be staying at the DFW Hyatt next time.

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
2 Thank lanzmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 28 February 2012
Dear lanzmo,

Thank you for taking the time to make us aware of your recent check in experience. We value your loyalty to Hilton Hotels, and we regret that your Diamond status was not immediately recognized. We take our guests’ feedback seriously and appreciate the opportunity to evaluate our operations and make any necessary adjustments to our service. If you have a moment to contact us directly, we would be happy to discuss your concerns and ensure that your Diamond profile is properly linked to all future reservations.

Kindest regards,
Steve Haley, CHA
General Manager
817-410-6792
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946 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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AMARILLO
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

The hotel staff does an excellent job of accomodating a large group for a conference. The rooms are clean and spacious. The staff sees to your every need including an airport shuttle driver that can advise you of good places to eat around the hotel.

Room Tip: Don't get a room close to the elevators.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texans615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 28 February 2012
Dear Texans615,

Our Conference Center team works hard to ensure that groups both large and small are genuinely cared for. We are so glad our efforts made your stay so pleasant. We appreciate you taking the time to post your comments, and we look forward to your next visit.

Kindest regards,
Steve Haley, CHA
General Manager
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Oklahoma City, Oklahoma
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 14 February 2012

This weekend we went to "Dallas" for a little shopping. I also drove a stock car at Texas Motor Speedway, and had to be there early, so we decided to stay closer to Grapevine/Southlake. We got this hotel through Priceline and were very pleased. The hotel is large, had nice facilities (pool, workout, grounds). It was clean, and we found the staff to be extremely helpful. The "continental breakfast" which included an omelette station was outstanding compared to most hotels. There were little issues like an oddly constructed shower in the bathroom, but nothing that put us off. This is a conference center, AND is next to a giant outlet mall/Outdoor World/Great Wolf Lodge, so I was worried about the noise level. I was pleasantly suprised to find the rooms quiet, even with childen on the hall. If I ever need to stay in this area again I will certainly consider staying here.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank baylorwhite1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 16 February 2012
Dear baylorwhite1,

With plans for shopping in Dallas and stock car driving in Fort Worth, we know that you had many hotel options to consider. Thank you for choosing the Hilton DFW Lakes and letting others know about our great staff, facilities, food, and location. We are extremely proud of our team and all that we have to offer and hope we’ll have the opportunity to welcome you again soon!

Kind regards,
Steve Haley, CHA
General Manager
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florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

Our son had his wedding reception at this Hilton. There were 25 family members staying at the hotel for the weekend. Everyone remarked about the excellent service we received from the staff, waiters, front desk, etc. The hotel was exceptionally clean including the indoor pool and the public restrooms. Even though we were minutes from the airport, we did not hear any airplane noise in our rooms. The reception room, food, and the wedding coordinator services were outstanding.

  • Stayed October 2011, travelled with family
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Helpful?
1 Thank FrequentTravelker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 14 February 2012
Dear FrequentTravelker:

Wish you could have seen our proud grins as we read your post about the hotel being “exceptionally clean.” Thank you for affirming how hard our housekeepers work to keep our entire facility clean and welcoming at every level. We truly appreciate the opportunity you gave us to host such a special event for your family. We can’t wait to share your comments with our whole staff! Hope to see you again soon.

Kind regards,
Steve Haley, CHA
General Manager
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California
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 6 February 2012

First class business hotel in every respect! Rooms are very comfortable, nicely decorated and completely quiet. Heater worked well on a cold day. From front desk to doorman to AV set up person, everyone went out of their way. I was doing a major corporate presentation, and the AV people not only met with me the day prior, but allowed unlimited access to the room and troubleshooted all problems. Only had a single meal here, but it was quite good. They have a Starbucks and an airport shuttle that runs every 30 min. I wouldn't hesitate to stay here again.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank CultureSleuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 14 February 2012
Dear CultureSleuth:

We truly appreciate you sharing your first class experience here at our four diamond hotel. Whether you are returning to the Dallas-Fort Worth area for business or pleasure, we look forward to the opportunity of welcoming you once again!

Kind regards,
Steve Haley, CHA
General Manager
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Grand Prairie, Texas
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

From the doormen who all but tripped over themselves to help us, to the front desk staff, to the waiter at the breakfast buffet - everyone was so incredibly friendly! This is the way a hotel should be ran! The room was very clean, the halls and lobby were too. We didn't swim or order room service, but the food at breakfast was really good. The bed was very comfortable, but my only complaint was the pillows were smaller than most throw pillows. My husband and I both agreed that it was our own fault because we normally bring our pillows from home and failed to do so this time.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
Thank smtietge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 14 February 2012
Dear Smietge:

It’s great to hear that you found our Southern Hospitality shining through in every part of the hotel. We appreciate your feedback and hope that with just the right pillows, your next visit will be even more awesome. Our doormen will be ready and waiting to invite you in!!

Kind regards,
Steve Haley, CHA
General Manager
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Springdale, Utah
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 January 2012

I was attending a conference at the Gaylord. Due to issues with a previous stay did not want to stay there again. The Hilton was perfect in every way. The complimentary shuttle will take you over the the conference center and pick you up. They wiill also take you across the street to the mall. They have good, reasonably priced restaurants and an amazing fitness center. The wiresess was fast and reliable. It was quiet and clean and the staff were very personable.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, 14 February 2012
Dear SSusan:

Thank you for your kind words. We appreciate you taking the time to comment on your stay at the Hilton DFW Lakes. We are so pleased that you had an opportunity to enjoy so many of the great amenities that we offer. Please come see us again!

Kind regards,
Steve Haley, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton DFW Lakes Executive Conference Center

Property: Hilton DFW Lakes Executive Conference Center
Address: 1800 State Highway 26, Grapevine, TX 76051-2044
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Grapevine
#1 Business Hotel in Grapevine
#9 Family Hotel in Grapevine
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton DFW Lakes Executive Conference Center 4*
Number of rooms: 393
Official Description (provided by the hotel):
Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From fishing and tennis to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Grapevine hotel makes it easy with its ideal setting. ... more   less 
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Also Known As:
Hilton Dfw Lakes Executive Hotel Grapevine
Hilton Hotel Grapevine
Hilton Grapevine
Grapevine Hilton
Hilton DFW Lakes Executive Conference Center Grapevine, Texas

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