Room was decent, but when we returned after being out for several hours, it was evident someone had been in the room. When I questioned the clerk, he denied that anyone had. More
- Free Wifi
- Free Parking
Room was decent, but when we returned after being out for several hours, it was evident someone had been in the room. When I questioned the clerk, he denied that anyone had. MoreShow less
We looked into the situation and it was a housekeeper that entered your room so she could clean it.
I was travelling with an elderly parent due to a death in my family. From Courtney receiving us warmly and sympathetically at check in to Amy helping assist my 92 yr old Mother with her breakfast...Megan at the front desk made time to lend me scissors for cutting out the obituaries as well as a sincere smile every time we passed the reception desk .Ray and Rocio helped her patiently in and out of the free shuttle van to the joust & son funeral home and airport which was driven with a the highest level or professionalism. Luz and Yolanda made sure to ask daily how she was doing and if we needed anything..they wer constantly ensuring we were happy in our rooms.. The location of this motel from the airport and attractions is fantastic..but it was the individual service that each employee i encountered provided. I would definately return to this super 8 in grapevine. The management is blessed to have such exceptional staff. One of the managers Kathleen went above and beyond to ensure that we were comfortable and was genuinely concerned that we wer being treated well. no worried Kathleen..your staff is awesome. i would highly recommend this motel !!
Super 8 Grapevine made my Holiday trip eventful, restful, and worry-free. We were just a few miles away from gas stations, quick food, nice resturants, and the sites we wanted to see; yet our stay was quiet and peaceful. The hotel welcomed my pet which made our family time complete. I'll look for Super 8 on my next trip!