I'm a Hilton Honors member so i tend to be pretty loyal to properties we've stayed at in the past. We've been coming to Embassy Suites Outdoor World since.....2006? It was still a freshly new hotel and although the prices may be steep at times its a hotel my father fell in love with. One of the best Embassy Suites we've stayed at, and we've stayed at many from San Diego, to Colorado Springs and to New Orleans French Quarter.
But with time, things begin to show their age and this is where quality and control come into play. This was the first time we experience problems at this hotel and it pains me to point them out but just maybe if management reads these as others do then maybe they'll get their act together.
There has never been a problem with the staff. Friendly and top notch attitude as always. But the up keep due to the Hotels age came into the question. When we arrived we had just came in from Mobile, AL.......so we were pretty tired. Bellhop boy took our luggage up to the second floor, struck conversation with us, made us feel right at home, offered to get us ice and welcomed us in a good way. When we started to plan where to eat my 12 year old sister looked up and found a lizard, pink one LOL, on the ceiling. We could of smashed it but we didn't want to make a lot of noise since the hotel was full of paper that day and it was already 10pm at night. So we call the front desk and they sent someone promptly. the gentleman they set tried to remove the lizard but some how it got away and slipped under the bed. No big deal to me or my father but when you're traveling with 3 women, it is a big deal. So they switched our rooms.
Again no fault of the staff, Another problem arose when my father ordered a movie in the bedroom and i ordered a different one in the living room. Keep in mind i called the front desk if it was possible to watch 2 different movies at the same time and they said absolutely. And these movies are NOT cheap. Each movie was $20 dollars a pop! With taxes it was a bit over 40 bucks for 2 movies. Well when my movie began, if you must know i wanted to watch the Avengers, the service main frame froze up as it began to start the movie. So i called the front desk and the gentleman walked me through on how to try and cancel and reboot the system. We tried for 30 minutes and no dice. I've worked as a hotel sales rep and i know how guest can lose their patience and as a guest i try to remember its not the staffs fault because some do care and go out of the way. This gentleman was no exception, he was patient and helpful even though we couldn't resolve it. What did happen was that by the time it unfroze, in real time the movie was playing even though i saw a frozen picture. So the film went on 30 minutes through, and because its an action movie, off the bat you're missing good stuff, thats the comic geek in me talking. I tried againt the second night we were there after we got in from sight seeing around Dallas and again same problem. I ended up watching where ever the movie left off which was 45 mins into the film. I wasn't changed for it though so i can't complain really.
Now about quality and control, this is a first for this hotel. Everytime we go out and return later, housekeeping usually cleans up, makes the beds, takes out the used towels and leaves fresh ones. NONE of this was done except that they left fresh towels. That was all that was done, and I know the property loves to showcase their awards down in the lobby by the gift shop and I do know this is a 4/5 star rated hotel even as the Bellhop gloated about it. Our beds were not done, and the used towels were still there. We stayed at a cost of $189 dollars a night, which is towards the highend and this was on a week day not a weekend. We usually stay here because of the Bass Pro Shop that is next door and the steak/brewery restaurant which is also next door. Love them both, otherwise this would be a regular Embassy Suites hotel out of the 6 or 8 Embassy Suites that are located in Dallas alone. And we always make it a tradition to visit Dallas not only becaues my sister is attending TWU but because of the Texas State Fair in September and October.
They built a beautiful and great hotel, but the up keep makes you think that the glory days are over and decline of it is showing if this is how they tend to the upkeep and maintain quality and control.
- Official Description (provided by the hotel):
- Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA 4-diamond hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites Outdoor World is a member of Hilton Honors program. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Hilton Hotels Direct, Booking.com, Travel Republic (UK), Ebookers, Hotels.com, TripOnline SA, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Embassy Suites by Hilton Dallas DFW Airport North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Grapevine
- Grapevine Embassy Suites
- Embassy Suites By Hilton Dallas DFW Airport North Grapevine, Texas