I had the opportunity to stay here for three nights while attending a conference. Overall, this is a decent place but the sum of the minor issues wouldn’t convince me to stay here again, although I would still recommend it if you needed a quick place to stay in this area.
Staff: The front desk team was efficient. Nothing extraordinary in the way of service but certainly professional. The staff in the conference area was nice. I liked the guy in the restaurant at the carving station at lunch…he was awesome.
Facilities: The place needs some updating. It’s clean and looks nice on the surface but look closer and some of the furniture is a bit worn, carpets a little faded in spots and things just showing some normal wear and tear. My room was very dark. That’s partly the way the hotel is designed but also because numerous lightbulbs were burnt out. The lamp by the bed was missing the knob to turn it on and off (the screw part was there but the plastic covering was gone). Beds felt very cheap…super soft and you could feel the springs. My room was very clean as was the hotel in general.
The gym was well equipped but they kept it way too warm. It was warm when you walked in and then once you exercised for five minutes you felt like you were in the rainforest. I heard several people complain about that.
Food at the buffet was subpar. Eggs were a mystery and bacon was limp and greasy. Coffee was very good, though. Fruit was tasty.
If you shower in the morning, be prepared for lukewarm water. Everyone at my conference had the same experience. When I showered after the gym in the afternoon, there was plenty of hot water. I think it’s just a capacity issue if they’re full.
Highlights: The pool looked nice. But my card key would never open the door (nor would it open for my co-workers) so I couldn’t get in and I didn’t feel like searching for someone to let me in. There is a free shuttle to the airport and they’ll take you other local places.
Areas for improvement: Do a maintenance checklist on rooms. Bulk up your hot water heater. Turn down the heat in the gym. Fix the card key thing to the pool.
Location: Well, you’re pretty much in the middle of nowhere. There’s a Bass Pro Shop (huge) attached to the hotel and Grapevine Mills Outlets are right there.
Overall impression: I know I’ve listed a lot of little things. But they add up, and I’m sorry, it’s not my job to provide a punch list to maintenance for things to fix. If it’s one or two items, I’ll make a call but when it gets to be a long list, that tells me that things are slipping.
- Official Description (provided by the hotel):
- Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites by Hilton - DFW Airport North is a member of Hilton Honors program. ... more less
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- Also Known As:
- Embassy Suites Grapevine
- Grapevine Embassy Suites
- Embassy Suites By Hilton Dallas DFW Airport North Grapevine, Texas