We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location, Friendly Staff, Bad AC”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Embassy Suites by Hilton Dallas DFW Airport North
Ranked #8 of 17 Hotels in Grapevine
Certificate of Excellence
Oklahoma City
Level 6 Contributor
153 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Great Location, Friendly Staff, Bad AC”
Reviewed 19 April 2014

We stayed at Embassy Suites Grapevine Texas on a family weekend trip.
First the Good:
The hotel is very nice and clean.
The staff was very nice
Great Location
Rooms are very nice
Made to order Breakfast is included. Best Free breakfast of any hotel chain

The Bad:
The rooms have a motion sensor on the AC. The sensor is located in the front room not in the bedroom. The sensor controls both rooms so at night when you are sleeping in the bedroom the air conditioner shuts off. The only way to correct this is to go into the other room to turn it back on. HORRIBLE DESIGN!

If the AC was better designed I would rate as Excellent.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluehcky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 21 April 2014
Thank you for sharing your recent experience with us. We certainly do appreciate the positive comments. We also do recognize that we are not perfect and we are working on a better solution for the AC units within the room and we will be ready for the Texas heat of summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,146 reviews from our community

Traveller rating
    566
    290
    158
    73
    59
See reviews for
388
134
30
479
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Deland, United States
1 review
Reviewed 18 April 2014

Stayed here for a company conference. Great hotel to stay at. Food was very good. Included breakfast buffet and chef was there for crepes and requests. Clean large rooms. Fairly close to airport. Staff was pleasant.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cheryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 21 April 2014
Thank you for sharing your experience with us on TripAdvisor. I'm very happy to see we were able to help you through a great conference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sulphur Springs, Texas
Level 5 Contributor
83 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 April 2014 via mobile

We had a 2 bedroom suite very nice. Complimentary happy hour.complimentary in room mini bar. One of the best hotel breakfasts. Omelettes cooked to order. Would definitely recommend you go here..........

Stayed February 2014, travelled as a couple
Helpful?
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 21 April 2014
Thank you so much for the glowing review. You touched on all the points that an Embassy Suites tries to deliver on for every guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
1 review
Reviewed 17 April 2014

We were placed in a handicap accessible room even though we booked room several months in advance. Room had old folks home smell and furnishings seemed to come from the 80's. I had asked to change rooms and was denied and even worse one of the elevator's panels was really loose and would not go to our 3rd floor. Evening reception breakfast was a disaster also. We had stayed in Hilton Garden Inn and would really recommend that hotel if you are staying in area

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Liam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 21 April 2014
Liam,

I am sorry to hear we did not meet your expectations on your recent visit. I do apologize for the inability to get you into a non-ADA room type as soon as possible and that we were not able to make up for any shortcomings throughout the rest of your stay. I can assure you we will re-visit this with our breakfast and front desk teams as we continually strive for improvement. I do hope that you will reconsider us for any trips to the DFW area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United States
1 review
Reviewed 9 April 2014

The check-in staff was very helpful. I wanted to get right to the bottom line and they were very accommodating. We were in the area where there were a lot of competing activities and prices were sky high. The staff did their best to put us in accommodations that worked very well, and were very nice.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lance P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 11 April 2014
Thank you very much for the kind review. We meet daily with the team to discuss our current reviews and surveys and I know the Front Desk team will be excited to hear they were able to take care of you so well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, United States
1 review
Reviewed 7 April 2014

This hotel exceeds my expectations every time I stay here. I have stayed here for both business and personal. It is perfectly located and easy to get to. There is a lot to do close to the hotel. I will not stay anywhere else in the Grapevine, TX area.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 9 April 2014
Thank you for staying with us so frequently when visiting Grapevine. I'm happy to see you enjoy this hotel and city as much as we do. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katy, Texas, United States
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 April 2014

I attended an APPO conference at the Embassy Suites DFW and stayed at the hotel for the duration of the conference. The hotel is clean and well appointed, the rooms were very pleasant and accommodated our needs very well. The food was very good, the complimentary breakfast was wonderful and the service was friendly and efficient.
I was very pleased with my stay at the Embassy.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 4 April 2014
Thank you so much for sharing a kind review. We will certainly share it with the team. We are glad you enjoyed your stay and the signature breakfast so much and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Grapevine hotels
0.3 mi away
Hyatt Place Dallas/Grapevine
0.2 mi away
Hilton DFW Lakes Executive Conference Center
0.4 mi away
Courtyard by Marriott Dallas DFW Airport North/Grapevine
Show Prices
Show Prices
Show Prices
0.4 mi away
Hampton Inn and Suites Dallas - DFW Airport North / Grapevine
0.3 mi away
Homewood Suites Dallas - DFW Airport N - Grapevine
3.2 mi away
Hilton Garden Inn DFW North Grapevine
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Dallas DFW Airport North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Dallas DFW Airport North

Property: Embassy Suites by Hilton Dallas DFW Airport North
Address: 2401 Bass Pro Dr, Grapevine, TX 76051-2043
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Grapevine
#6 Business Hotel in Grapevine
#8 Family Hotel in Grapevine
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport North 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites by Hilton - DFW Airport North is a member of Hilton Honors program. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Embassy Suites by Hilton Dallas DFW Airport North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Grapevine
Grapevine Embassy Suites
Embassy Suites By Hilton Dallas DFW Airport North Grapevine, Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing