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Embassy Suites by Hilton Dallas DFW Airport North
Ranked #4 of 17 Hotels in Grapevine
Certificate of Excellence
2 reviews
“Great Hotel”
Reviewed 20 August 2014

Everything went very well. The breakfast was nice. the lobby was clean, the staff very helpful. the room was clean and the kitchen and bathroom. internet connection was very good. staying at this hotel was very enjoyable.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank paulaB1929SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,074 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Kansas City, Kansas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2014

When we arrived at 3:30 am after 7 hours of driving we go to check in, and when we got to our room it's the WRONG room!! I reserved a room with 2 double beds and a sofa sleeper and was given a room with 1 bed and a sofa sleeper. I called the front desk they apologized, gave us another room a few doors down, and promised they would have our correct room the next day. The room I was in was TERRIBLE!!! The bathroom sink wouldn't drain (very annoying while trying to brush your teeth), the carpet was so dirty that it made my kids feet black on the bottom, when we pulled the sofa sleeper out it was dirty underneath with candy wrappers & a lid to a drink yuck!! Too top it off I found a live black bug in my room.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jen4kids79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review, 21 August 2014
Jen,

We appreciate you staying with us and for letting us know about your stay. I would like to apologize of course as your stay was certainly not as good as you or any of our guests deserve. I can assure you that we monitor these posts very carefully and review the good and the bad alike with our team in an ever continuing method of improvement for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 13 August 2014

Excellent facility with great amenities. The service was exceptionally good. There were several employees that were just 'outstanding' customer oriented, Crystal (desk receptionist) was just one of many. She was great! The shuttle drivers were very accommodating and friendly, so were the housekeepers, though limited in speaking English, were able to communicate with them. Can't forget the food service personnel, and, the food was good and tasty. I would have no problem staying there again if I'm in the area.

Room Tip: We had a 1st floor room #127 which was accessible to everything. Great location. We were there for...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank wadddellh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
137 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 8 August 2014

I would give this property a 4-5 if it had been refreshed. It is showing some deferred maintenance, and looks somewhat dated. Danielle, who checked me in was the best. She was very pleasant, and thanked me for my Diamond status.

Christian our shuttle driver to the airport is another who should be commended:
Upon approaching the entrance to the DFW gates a driver with his head up his lower orifice swerved in front of our van. Only thanks to the quick reaction of Christian were we able to avoid a crash. This young man saved us possible injury, and certainly thousands of dollars of damage to your van.

Your employees are the best. My only recommendation is an update of the property.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Wayfarer58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 August 2014 via mobile

We stayed here on our way home from a long road trip. Check in was fast and easy. Staff were very friendly. We stayed in room 728 which was a large, two room suite and was labeled as handicap accessible. The room was clean and the ac cold. We had a microwave, small fridge, coffee maker and a sink. The bathroom was large but had very little counter space. Although no one in our party required an accessible room, the doorways were wide enough for a walker or wheelchair but the tub was standard. Not sure how someone with limited mobility would maneuver that. The bed was a king and comfortable. There was an unusua small tear in the sheets all the way through to the mattress...just weird. Sheets were clean and there were plenty of pillows. We visited the restaurant in the adjacent Bass Pro. It was "okay." Sat at the bar and had a couple of beers and apps. Service was excellent. We would stay here again if in the immediate area. It's quite a haul on 635 (from 35) which has lots of construction underway.

Stayed August 2014, travelled as a couple
Helpful?
Thank Marcinik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arkansas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

All of Embassy Suites that I have been in are nice hotels. However, the staff and service at this hotel suckes. If they revamp the staff the service will come up to par with other Embassy Suites Hotels.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Bus Driver A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wadesboro, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Very large clean 2 room suites with plenty of room to spread out. Outstanding made to order breakfast with buffet and afternoon reception that I'm sure was just as great. Would liked to have spent more time at this hotel. Highly recommend for anyone who wants to stay in the mid cities area. Being attached to Bass Pro Shops was a plus for my teenage sons.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Catherine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas DFW Airport North

Property: Embassy Suites by Hilton Dallas DFW Airport North
Address: 2401 Bass Pro Dr, Grapevine, TX 76051-2043
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Grapevine
#6 Business Hotel in Grapevine
#8 Family Hotel in Grapevine
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport North 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA 4-diamond hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites Outdoor World is a member of Hilton Honors program. ... more   less 
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Also Known As:
Embassy Suites Grapevine
Grapevine Embassy Suites
Embassy Suites By Hilton Dallas DFW Airport North Grapevine, Texas

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