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“Family getaway, excellent service, old hotel”

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Hyatt Place Dallas/Grapevine
Ranked #5 of 17 Hotels in Grapevine
Certificate of Excellence
Houston, Texas
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Family getaway, excellent service, old hotel”
4 of 5 bubbles Reviewed 1 November 2013

Pros: Excellent service, great breakfast, hotel staff is willing and ready to accomodate any requests.

Cons: The room has low ceilings, bathroom is tiny (only fits 1 person which is hard when I'm trying to help my kids), hotel is much older and has been renovated.

There is a big difference between a brand new hotel and a hotel that's been renovated. I've learned the hard way that the only way to know the difference is to call and ask directly. These older hotels have tiny restrooms and low ceilings.

It was a great stay but unfortunately I won't be back.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VuongStrongWifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Houston, Texas
1 review
4 of 5 bubbles Reviewed 20 October 2013

We stay at the Hyatt Place Grapevine regularly and find the staff always very welcoming and accommodating. The manager, Michael Simons, is such a great ambassador for Hyatt. The breakfast is always good. It is close to a great number of restaurants and shopping.

Room Tip: Ask for a quiet room. Late night arrivals near the elevator can be tough on a light sleeper.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 October 2013

I was here on business and the staff and room were both great! The breakfast was a nice perk as well. The only minus was the tiny ironing board rather than a regular size board. Other than that, I really liked it and will be back again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zoomzoomguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 October 2013 via mobile

I arrived Friday for the Sunday Cowboys - Broncos game and I must say. I was amazed at the beauty of the Hyatt Hotel. Which was my first visit to one before. The room was very nice but the bed was too soft and hard to sleep in but I enjoyed it. However, I was not pleased with the serve in the bar/restaurant area later that evening. I ordered an Angus burger and it took 42 minutes for me to get it, and not to mention it was dry over cooked and burned. It also had no horseradish sauce or ??? jam that was suppose to be on the burger according to the menu. After inquiring about this to our waiter Lindsey we were told the hotel stop placing it on the burger unless it was requested and I ask her why do you have to request it if it's part of the burger and it's on the menu that way. Why does waiter not say its not included on the burger? Since it cost $14.00 for the burger. I did not want to send it back and have to wait another 30 - 40 minutes for something different. Plus, I have heard and seen the horror stories with customers returning food for whatever reasons. The drinks took just as long to get as well about 20 minutes. The bright side of this hotel is differently the room and the all you can eat breakfast employees the cook and a waiter name Alex and I must say I have not had a waiter like him in a while. It was great being their company. He was courteous, attentive, really fast with the serve, and always near to answer questions. I think the evening service really needs some improvements to make this hotel a straight five star. Since food, drinks, and service are the best parts of a hotel, I think.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank CountryEssence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elk River, Minnesota
1 review
5 of 5 bubbles Reviewed 30 September 2013

I had the pleasure of three nights at the Hyatt Place Grapevine recently, and I was very pleased. The property is well cared for, quiet and welcoming throughout. Rooms (mine, anyway) are very comfortable and nicely furnished, with a luxuriously comfortable bed. Breakfast is quite tasty -- and free! Manger Michael Simons has been in the business for over 40 years, and his professionalism is obvious. The staff is friendly and patient, and ready to accommodate guests needs. I accidentally left an item behind, and Housekeeping Manger Karen located it for me and sent it to my home. I'm looking forward to my next trip to Dallas!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CraigRas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitka, Alaska
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 September 2013

The room was very clean and comfortable with a sitting area, desk, bath and vanity. The bed was very good with support and not too soft. And it was very quiet. The shuttle van made life easy for us with dropping us off and picking us up wherever we needed to go. Even taking us to our sunset cruise with Black Watch Sailing at the nearby marina. The food was good. The staff was absolutely friendly and excellent! I would stay here again in a heartbeat.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manalapan, New Jersey
Level Contributor
365 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 23 September 2013

I was just here for a business trip. The location is very good, the room was fine. There is a shuttle from the nearby airport. Breakfast was good. Most of all, I was impressed by the helpfulness of the staff with local restaurant and travel advice. I look forward to being there again in a few months.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Proclaimer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Dallas/Grapevine

Property: Hyatt Place Dallas/Grapevine
Address: 2220 W Grapevine Mills Cir, Grapevine, TX 76051-2077
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Grapevine
#12 Business Hotel in Grapevine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Dallas/Grapevine 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hyatt Place Dallas/Grapevine Hotel Grapevine
Hyatt Place Grapevine
Amerisuites Grapevine
Grapevine Amerisuites
Hyatt Place Dallas/Grapevine Texas

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