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“Poor experience” 2 of 5 bubbles
Review of Homewood Suites Dallas - DFW Airport N - Grapevine

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Homewood Suites Dallas - DFW Airport N - Grapevine
Ranked #7 of 17 Hotels in Grapevine
Certificate of Excellence
Boise, Idaho
1 review
“Poor experience”
2 of 5 bubbles Reviewed 13 June 2014

Hotel nice on the outside. Time for an overhaul in the rooms. Not clean...old furniture and mattresses worn out. Be care when reserving rooms. Manager even stated rooms are different on this property than advertised!

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 14 June 2014
Thank you for taking the time to share your review. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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426 reviews from our community

Traveller rating
    239
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    45
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Magnolia, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Great room, breakfast buffet was incredible. Very quiet room. Hotel across the street from Grapevine Malls made dining options easy. Staff was friendly & helpful. Kitchen setup was wonderful with full sized fridge, MW and stove.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 14 June 2014
We are always pleased to hear our guests’ comments and to hear that they left our hotel satisfied with their stay. It's the surveys and feedback from our guests that help us to ensure that the services and amenities we are providing are set to exceed our guests’ expectations. Hope to see you soon on your next trip to Grapevine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake Beach, Maryland
Level Contributor
363 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 5 June 2014 via mobile

I stayed here during a 3-week business trip and really enjoyed it. I stayed in a queen bed suite that came with a small kitchen.
The daily free breakfast and free dinner really helped to cut down on my costs and the food is surprisingly good. It is minutes from DFW and just across the street from a huge mall, aquarium, Lego Land, movie theaters, and Bass Pro Shop.
The only issue I had was a not-so-comfortable bed, but that was it for gripes.
I enjoyed my stay and would come back again.

Stayed May 2014, travelled on business
Helpful?
1 Thank GRWLR51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 14 June 2014
We are always pleased to hear our guests’ comments and to hear that they left our hotel satisfied with their stay. It's the surveys and feedback from our guests that help us to ensure that the services and amenities we are providing are set to exceed our guests’ expectations. Hope to see you soon on your next trip to Grapevine.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
5 of 5 bubbles Reviewed 3 June 2014

Goods right next to the wonderful giagantic grapevine mills outlet mall. lots of restaurant options around shuttle/van service keeps our travelling cost low staffs are extremely friendly and helpful would stay at the same hotel again Bad a bit more expensive (probably because I stayed during the memorial day long weekend)

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Simon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 5 June 2014
Thank you for taking time to give us your feedback. We at Homewood Suites value your opinion and take every comment seriously and with the utmost respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Grapevine.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

I had a short stay at this hotel and absolutely felt comfortable. The added breakfast and light dinner was a GREAT feature. I was at a conference and got reliable dropoff and pick-up. The only missing item was a safe in the room. I would absolutely use them again!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Belhome004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 2 June 2014
Thank you for taking time to give us your feedback. We at Homewood Suites value your opinion and take every comment seriously and with the utmost respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Grapevine.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thomaston, Georgia
Level Contributor
147 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

The hotel is not far from DFW and is a good value for the price. Be aware if you are coming into DFW and looking for the hotel shuttle, it doesn't run continually, you need to call and then wait for them to drive over and pick you up. The hotel is pretty typical for a Homewood suites, nothing to write home about, just a good value, nothing too fancy.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 2 June 2014
Thank you for taking time to give us your feedback. We at Homewood Suites value your opinion and take every comment seriously and with the utmost respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Grapevine.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allen, United States
2 reviews
4 of 5 bubbles Reviewed 29 May 2014

Room & Hotel is a bit dated and could use some refreshing in the décor, however staff was friendly. This hotel is perfect for long stays with a full size kitchen in the rooms. Perfect for those on a food budget.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sorina V, General Manager at Homewood Suites Dallas - DFW Airport N - Grapevine, responded to this review, 2 June 2014
Thank you for taking time to give us your feedback. We at Homewood Suites value your opinion and take every comment seriously and with the utmost respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Grapevine.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Dallas - DFW Airport N - Grapevine

Property: Homewood Suites Dallas - DFW Airport N - Grapevine
Address: 2214 W Grapevine Mills Cir, Grapevine, TX 76051-2077
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Grapevine
#6 Romantic Hotel in Grapevine
#7 Family Hotel in Grapevine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Dallas - DFW Airport N - Grapevine 3*
Number of rooms: 105
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Dallas-DFW Airport N-Grapevine extended stay, all-suite hotel is located between Dallas and Fort Worth. It is only 2 miles north of the DFW International Airport and offers a complimentary airport shuttle. Enjoy complimentary hot full breakfast daily, grocery shopping service, and high speed internet, pool, and fitness center. Be at home, as all rooms are equipped with a full kitchen, microwave, dishwasher, and full-sized refrigerator. ... more   less 
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Also Known As:
Homewood Suites Dallas-Dfw Airport n-Grapevine Hotel Grapevine
Homewood Suites Grapevine
Homewood Grapevine
Grapevine Homewood Suites
Homewood Suites Dallas - DFW Airport N - Grapevine Texas

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