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“Better in warm weather” 4 of 5 bubbles
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
Ranked #6 of 17 Hotels in Grapevine
Certificate of Excellence
Hollywood, Florida
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Better in warm weather”
4 of 5 bubbles Reviewed 2 March 2014 via mobile

This is a huge and pretty resort. The rooms are nice, but we did not have any drawers for our clothes, which was weird. We did have a great view of the lake from our top story room. Even though it is big and was totally booked during our convention, it did not feel crowded. There is a local shuttle service, but we didn't know about it until our third day. As with most resorts, everything costs too much, but the margaritas/ mixed drinks were especially ridiculous. If you don't have a car, this place can get boring when it is too cool to use pools, outside grounds, lake etc. I think it would be much more enjoyable during warm weather.

Stayed March 2014, travelled on business
Helpful?
Thank Leslie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 4 March 2014
Leslie L,

Thank you for providing your review and staying at our resort. On behalf of Gaylord Texan I am glad to know you enjoyed your stay with us. I am extremely sorry the information about the shuttles wasn’t distributed to you sooner. We do hope you get to come back during the summer to enjoy our Paradise Springs pool complex.
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3,867 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Reading, United Kingdom
Level Contributor
133 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 2 March 2014

Was here for a conference and have mixed feelings. The resort itself is MASSIVE and impressive. Sorta like a economy Vegas hotel without the casinos! Rooms all well furnished and comfortable, staff all friendly and always willing to assist. The meals I had varied dramatically, but probably a reflection on the conference itself. I do know that service in the bars wasn't great - always too few staff and too many clients. Overall it was a good stay but I'd hate to be there as a paying guest when there's a large conference on next door.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank N_McL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 4 March 2014
N_McL,
Thank you for staying at our resort and providing your review. We are pleased to know you enjoyed the rooms accommodations and our STARS were always willing to assist you. Thank you for your information about the bars as this will help us imporve our services. We do hope you get to come back soon.
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Fairhope, Alabama
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 March 2014

If you want big and garish...it's the place. Beyond that, I wasn't impressed.

I was there for a conference - 4 days and 4 nights. The front desk staff were on their game. First impression: Very good! But it ended there. The room was clean but not "done". There was tissue paper stuck in the door's peep-hole; a business card/note from engineering about a fix made...apparently intended for the previous guest who had a problem with something in the room.

The Italian restaurant was okay, nothing special and likewise the Mexican too.

Upon returning home I realized that I'd left a set of earphones that I run with on the desk and upon calling was given to security who couldn't have sounded any less interested. She dutifully noted, and repeated back to me my name, phone number and the room number, whereupon she stated that if it was turned in, I would be notified. When I asked her for the name of the housekeeping manager, she became resistive and relented only when I asked a third time and she realized that I was not going to be give up.

I won't go back if I can help it.

Green Features: Disastrous. It's everything that's wrong with the way we Americans operate. I cannot begin to imagine the energy required to heat and cool a space this size.
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kahley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 4 March 2014
Kahley,

Thank you for providing your review in regards of your stay with us. On behalf of Gaylord Texan I want to apologize in regards of your experience with the room cleanliness and your missing headphones. The cleanliness of our rooms is extremely important and I will make sure our housekeeping team is aware of the incident. Please email me directly at Tfeedbackmailbox.com so I can better assist you in regards of your headphones. Thank you again for your review and hope you have a great day.
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Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 1 March 2014 via mobile

I am currently staying at the Gaylord Texan for a conference. The peppery itself is lovely...huge and clean with plenty of amenities. Service, however, is spotty at best. The first night I was placed in a room overlooking one of the bars. I could hear the music from inside my room and immediately requested a room move away from the plaza. The front desk informed me there were no rooms and they could try and get me earplugs. Perhaps there were no rooms of the same type available; however since I was asked upon check-in if I wished to upgrade for an additional fee, I'm sure there was at least one room to which I could have been moved. After a call to Marriott customer service the following morning and a chat with the very nice hotel manager, I was moved to a much quieter room on the other side.
Today I spent the entire day at a conference only to return at 4:15 and discover my room had not yet been cleaned. While most people were extremely nice and the facilities above average, I would expect more from a hotel with $250-300/night standard rooms.
On the plus side there are several dining/bar options, a good-sized fitness center and two pools.
Overall, I would choose a different property at which to stay in the future.

Stayed February 2014, travelled on business
Helpful?
1 Thank CT_Tenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 4 March 2014
CT_Tenn,

Thank you so much for staying with us and providing your review in regards of your stay. On behalf of Gaylord Texan, I want to apologize for the issues you experienced with the room service and the location. When you were staying with us, our property was completely full and unfortunately our front desk team couldn’t accommodate your request. I am glad to know the next day, once rooms became available, you were accommodated to a quieter room. Our upgraded rooms are the ones facing the atrium and we are sorry you were placed in front of our restaurant. in regards of the room service, I passed this information to our housekeeping manager. Thank you again for staying and we hope you get to come back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 1 March 2014

Stayed for 5 days for a meeting: in point form
1. Convenient place for a meeting, as hotel is in the same building
2. Tried all the restaurants: plus points is that service is really good, food about 7-8/10, but be ready to spend about 20-30 USD per person for a drink and a main dish, more is your order appetizer and if it's at the hickory steakhouse, about 50-100 USD ( steak, appetizer and a glass of wine). Convenient to have choices in the resort
3. Charged for "resort fee" even if paradise springs is closed....guess that fee was for the 2 bottled water, wifi use and entry at the glass cactus (never used it).... Even if they say to 18 USD, we were charged 50 USD...without any explanation...so room was about 300 USD per person
4. Since my friend was a platinum marriott member ...they said we were given an upgrade....but upon entering the room, it was 2 queen beds, a bath tub ( apparently that was the upgrade) and for 300 USD, no bathrobe, no slippers and I've had better for less. Room was clean, ok, but looked dated, not what you would expect after seeing the outside.
5. For 2 consecutive days, as we come back at 1pm we come back to a room uncleared. So, we had to call every morning and say our room was ready for cleaning. Also, had to ask for new toiletries everyday...they do not automatically refill...even when we wrote a note together with a tip.
6. The saving grace is the good service given to us.
Overall, I would stay here for convenience, but for a Marriott, it does not live up to its name. And it does live up to the mediocre reviews, so I didn't expect much when we came

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank melody1715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 3 March 2014
Melody 1715,

Thank you for staying at our resort and providing your review in regards of your stay. On behalf of Gaylord Texan, I want to apologize the room was not to your satisfaction. The $50 pending authorization is an automatic authorization for any incidentals in the room. It usually drops off 3-5 business days after your stay. In regards of the room clean, I passed this information to our housekeeping team to review procedures on room service for stay over guests. Again, thank you so much for your review as this will help us improve our guest services.
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Nashua, New Hampshire
Level Contributor
167 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

I had to stop here for a weekend during a business trip. What is nice about this property is everything you need is right here on location. The rooms are very nice and tastefully decorated. The beds are very comfortable. There are several restaurants, bars and coffee shops. There is shopping, a spa and fitness center, pools and an indoor jogging trail. You really do not need to even leave here to have a great time. The staff is friendly and extremely helpful. They offer shuttles to go to the downtown historic district and this is all just a 10 min drive from DFW airport. If you have a weekend and looking for something to do, this is a great resort to stay at.

Room Tip: Ask for a lake view
See more room tips
  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 3 March 2014
Christine S,

Thank you for staying at our resort and providing your review towards your stay. We are so glad you had a great time with us. We hope you get to come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 February 2014

Came into town for 6 nights for FACT/ASBMT conference. Checked in at 5 PM and was told there were no king beds. (No big deal--single business traveler.) Valet would not let us take our own bags despite our refusing at least 4 times. Grounds and atrium were beautiful. Rooms were super clean. Beds firm but fine. Pillows nice and fluffy. Fellow traveler was surprised to find that the day after we checked in that she had been charged twice for the room paid for by our facility plus had a hold placed for incidentals, which maxed out her brand new credit card. Her parking for the day was comped for this. By the time it was over, five of the seven rooms booked by our facility had this done to them, but each charge showed up on a different day. (Mine was the 3rd.) The managers Brett and Ashley were very kind, apologetic, and accomodating, as was the concierge Irma. Old Hickory Steakhouse was quite good and had an abundance of waitstaff. Riverwalk Cantina tasted like a Chili's, but once again, waitstaff were great. Coffee shop was below average.
Can't say I'd ever stay here if I were paying, but it made for a decent trip.

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Consumer72212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, 3 March 2014
Consumer72212,

Thank you for staying at our resort and providing your feedback towards your stay. On behalf of Gaylord Texan I want to apologize for the issues you experienced with the pending transactions on your credit card. I am pleased to know our team was accommodating and were able to assist you with the issue. Thank you again and hope you have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gaylord Texan Resort & Convention Center

Property: Gaylord Texan Resort & Convention Center
Address: 1501 Gaylord Trail, Grapevine, TX 76051-1945
Region: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Grapevine
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Resort And Convention Center
Gaylord Texan Hotel Grapevine
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort & Convention Center Grapevine, Texas
Gaylord Grapevine

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