After a long day of travelling with lots of luggage I was glad to eventually check-in to this hotel just before midnight. The two gentlemen were most helpful, one assisted me in loading my entire luggage (4 pieces) on to a cart and the other checked me in. I wanted to buy some water from the market since I had been traveling all day and the gentleman checking me instead gave me a small welcome pack with snacks and water. This was wonderful customer service, and really made me feel welcome. All of the staff I encountered were of the same caliber – friendly, welcoming and I felt like they would do anything for us.
Location of the hotel was great too, easy access to drive to downtown Dallas and Fort Worth area, there was an outlet mall across the street which was nice. I really like the set-up of these rooms, a separate living/work space to the bedroom, it makes it easier to relax after working all day. Overall the staff made such a wonderful impression on me.
I travel all the time for work and it was nice to feel so welcome – almost a home away from home. I moved from this Springhill Suites to another in Arlington to be next to the convention center and it does not compare to this location. Great experience, highly recommended.
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- Also Known As:
- Springhill Suites Dallas Dfw Airport North/Grapevine Hotel Grapevine
- Springhill Suites Grapevine
- SpringHill Suites Dallas DFW Airport North/Grapevine Texas