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“Great Staff, not so great sleep quality!”

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SpringHill Suites Dallas DFW Airport North/Grapevine
Ranked #13 of 17 Hotels in Grapevine
Certificate of Excellence
Reviewed 5 July 2014

We planned to visit the Dallas/grapevine area over the 4th if July holiday and used our Marriott certificates for a three nights stay at the Springhill suites.
Arrived around 8pm, check in was easy, front desk was efficient and friendly, informed us about breakfast, nightly m-th reception. Great smile on her face, room is 325.
We have a king bedded room, it is a "suite" with a half wall between the bed area and the sitting room. Room is narrow and long, bed takes up pretty much the entire area for sleeping, small window with window air unit (sigh) small closet with extra bedding, large commode area with tub, but wasted space for the door to swing in, tub and toilet are squished together at the end!! Sink is outside the commode area (I dislike this) nice for getting ready while someone showers, but I like to wash my hands before touching the door! You have to contort yourself when climbing in or out of the tub as the toilet is wedged right against it, which leaves little space for your footing ( and I'm a small person). Sink area has a decent counter space, found a nice, new hair dryer in the closet. Sitting area has a sofa bed with seating for three or four, small desk with chair and a sink/fridge/microwave area. Glasses,nice bucket and disposable dishes/utensils included. Clean and basic room, decorated with a few soft pictures. Good space for one or two, would be crowded for more!! The air conditioner is on the window wall by the bed, so the bed area gets very cold while the sitting area does not. The unit is quite loud and woke me up a few times when it shut off/on and my sleep also was disturbed by planes coming and going. The last evening we are there, the unit starts making loud clicking noises and finally shuts off completely, so we are left with a very hot room for the rest of the night.
The walls are very thin and you can hear conversations in the hall, people coming and going to their rooms. Bed was on the hard side, very thin coverlet, but a few various pillows to choose from. Good lighting throughout, furniture plain but in good shape, towels were large but thin. All linen smelled slightly like bleach but this is better than not. The water had a stinky smell, almost like sewer or fish, made showering and brushing teeth slightly weird, plus leaves a filmy, dirty feeling after your shower.
Breakfast was standard continental with some hot eggs, a meat, "make your own" waffles, breads, fruit, etc. There is also a evening wine/beer and app time Monday-Thursday evenings. As were were there during a holiday time, the food area was very crowded the entire time, we would take our food/drinks and go back to our room for eating.
Employees were all very polite and helpful but I don't think I would go back, especially if you are a light sleeper, you might want to look elsewhere!!
Was in good proximity to Grapevine Mills (walkable) and a short drive to downtown Grapevine.

  • Stayed: July 2014, travelled as a couple
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Thank laenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHWS, Director of Sales at SpringHill Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded 7 July 2014

Laenie-

Thank you so much for taking the time to submit a review on our property. I am thrilled to hear that you enjoyed the friendly service that our staff provided, as well as our great location.

I would like to extend an apology that the room layout fell short of your expectations and that your a/c unit failed during the night. While I know it isn't convenient to move rooms in the middle of the night, we would have kindly offered to move you to a larger room with a different layout and a functioning air unit, had we known about the problem before check-out.

I hope that if you are ever in the Grapevine area again that you would consider giving us a second chance to make things right.

Thank you-

Stacie C.

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129 - 135 of 235 reviews

Reviewed 24 June 2014

Just wanted to share a positive experience. A small group (14+) of HS friends have taken a yearly long-weekend trip for the past 10 years. This year, we stayed at the Springhill Suites in Grapevine, Tx..near Dallas. We were so pleased with, not only the room accomodations, but also the pleasant staff. A van was available to take us - and pick us up- the couple of miles to old downtown Grapevine. The front desk people werealways helpful, and the van drivers were professional and fun. Thank you for a great "Long Weekend".

Room Tip: We were on the 2nd and 4th floor. The rooms were all the same, so there was not any "Well, you...
See more room tips
  • Stayed: June 2014, travelled with friends
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2  Thank DellaDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014 via mobile

We stayed here for 2 nights after not being able to get a flight out. The rooms were clean and spacious the staff were very helpful and multi tasked well. Free continental breakfast options was excellent. The hotel is located next to a permium shopping mall with an aquarium and Lego land which was great for our toddlers

  • Stayed: June 2014
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2  Thank Kara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

I have traveled from Michigan to Mexico every year for vacation to see family and I've never had such a great service as I did here. Mainly because of the front desk attendant Carlos a very thoughtful person who made sure our family stay here was as comfortable as possible. The rooms were clean, nice sized and had flat screen HDTV (must have). They have shuttles for the airport every 30 minutes and can even make accommodations around you and even wake up calls. Overall an amazing experience oh and forgot to mention they have a pool, Jacuzzi, free breakfast and WiFi. I never leave reviews but I definitely had to because it was well deserved.

  • Stayed: June 2014, travelled with family
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1  Thank Erick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

The location is OK, close to restaurants and outlet mall if you need anything. The room was also decent but the customer service and hotel management is very poor based on that and number of other options close by I will for sure avoid this property.

  • Stayed: August 2013, travelled on business
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2  Thank SJC95126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHWS, Director of Sales at SpringHill Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded 18 June 2014

Thank you so much for your feedback. While we are thrilled that you enjoyed the location of our hotel, we hate to hear that our service was not up to your standards. I noticed that you last stayed with us almost a year ago. As you can see from our most recent reviews, our good service is typically what prompts people to comment . I hope if you are ever in the area again that you would give us a chance to impress you.

Warmest Regards-

Stacie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

My husband and I arrived on a flight that came in at 11:30pm, Michael, the shuttle driver, was very prompt and friendly. Once we arrived to the hotel, Tammy was very friendly and accommodating, and our room was clean and spacious. Both Michael and Tammy's friendly attitude made this stay very pleasant, especially with it being so late in the night. I would definitely stay again. Thanks Michael and Tammy!

  • Stayed: June 2014, travelled as a couple
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Thank Melinda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

Once we landed in DFW airport and gathered our luggage, we gave SpringHill Suites a call to pick us up in their free shuttle van. They came right away which made us very happy since it was late and we were tired, cold and hungry. After we settled in our room, it was 10 pm but they accommodated us by driving us to the nearby Applebee's in Grapevine for dinner since it was the only restaurant open at that hour on a Friday night. We could have walked but it was a chilly night in February so providing roundtrip transportation to the restaurant was great.

The hotel room was very comfortable with two double beds and a small living room area that cost $93 per night (with an AAA discount rate). We had to catch a flight early the next morning to travel to Central America and the breakfast they provided was very satisfying. Customer service is excellent and they are very helpful and accommodating. I would recommend staying here if in the DFW airport area.

  • Stayed: February 2014, travelled with friends
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Thank CaliLAgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Dallas DFW Airport North/Grapevine

Address: 2240 W Grapevine Mills Cir, Grapevine, TX 76051-2077
Region: United States > Texas > Grapevine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Grapevine
#10 Business Hotel in Grapevine
Price Range: £89 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Dallas DFW Airport North/Grapevine 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Springhill Suites Dallas Dfw Airport North/Grapevine Hotel Grapevine
Springhill Suites Grapevine
SpringHill Suites Dallas DFW Airport North/Grapevine Texas

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