I have been staying at the hotel for over 6 weeks now and it has been a horrible experience. While the maid staff, breakfast staff, and even a few of the receptionists have been great, the shuttle service has literally ruined my entire experience. I have waited for hours on multiple occasions for scheduled shuttle pickups. The drivers are rude, lazy, and I have literally heard them lie about their locations so they wouldn't have to pick people up. Everytime you call to ask where the shuttle is, they tell you it will be there in "5-10 minutes." 45-1hour later (hopefully) it shows up. This experience has ruined my time here and I can promise I will never stay at another comfort suites simply because of this treatment. If you hope or plan to get anywhere on time, and not spend hours of your time waiting around and being lied to, then I suggest you find another location!
DO NOT STAY HERE!!!!
- Official Description (provided by the hotel):
- Elegant, upscale all-suite airport hotel located 1.5 miles from DFW Airport. Free airport and corporate shuttle. One-half mile to Grapevine Mills Mall and Bass Pro Shops. Each suite has a micro-fridge, ceiling fan, free high-speed Internet access, desk, ergonomic chair, sofa sleeper, coffeemaker, hair dryer, iron/board, 27-inch TV with HBO. A business center, boardroom, meeting room, exercise room, guest laundry, outdoor pool, hot tub, and a free deluxe breakfast bar will complete this exceptional deal. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Dfw n/Grapevine Hotel Grapevine
- Comfort Suites Grapevine
- Grapevine Comfort Suites
- Comfort Suites DFW N/Grapevine Texas