We are very disappointed in our experience at Great Wolf Lodge in Grapevine, TX.
We had booked the KidCabin Suite because we had three children and there were three beds in the pictures... I didn’t realize I needed to read the fine print when I selected an "accessible" suite by accident (only thing marking it as “accessible” was a small blue wheelchair symbol).. which really isn't that accessible as the shower is not wheelchair accessible (most places would have the bathroom is one continuous floor with a seat in the shower area to accommodate those with limited mobility needs ... )
So our 3 kids arrive in the room expecting to sleep together in a cabin… only two single beds due to accessible room…. All KidCabins sold out, so no option offered from front desk, or even the Manager on duty .. Kids having meltdown after 5 hour drive, arriving close to bed time… Can you say nightmare?
Add insult to injury, that while we are at checkin people are being given the standard KidCabin for 1/3 the price we paid online…
I called to have roll-away brought to room… and I had to rearrange room to force the roll-away into the “cabin” which is now wall to wall bed and no area to play.. or call their own… Again not what the kids had expected…
So we are turning this lemon of a vacation into something positive for us… no thanks to Great Wolf Lodge. This will be the last time we stay at Great Wolf Lodge.
I guess Great Wolf would win in a court of law as they have the standard CYA fineprint.. but definitely not in our hearts... We will not be coming back to this Hotel... and would definitely not recommend it to any of our friends. I feel duped and was offered no alternatives.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort
- Great Wolf Lodge Grapevine Texas