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“Great family fun - avoid the weekends”

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Great Wolf Lodge Grapevine
Ranked #7 of 17 Hotels in Grapevine
Denver, Colorado, United States
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great family fun - avoid the weekends”
Reviewed 17 June 2014

We rented a Kids Cabin Suite - and were lucky enough to be on the main lobby level - location was great - WAY down the hall from the noise of the MagiQuest & elevators.
The room was plenty big for the 3 adults, 2 kids & baby in our group. The fridge was huge - so bring your snacks.

The waterpark was really fun - for my 6 yo - my 5yo was too short to ride anything - so make sure you check height allowances - this was a bit disappointing for her - but she did enjoy the fort, wave pool, kid pool and outdoor pool areas, as well as story time in the evening. Both girls also really liked the Magiquest - we only activated 1 wand - and they took turns.

In addition to your room price - factor in - snacks, drinks, meals, magiquest, game room - it was a pricey night.

We checked in on a thursday - and it was nice in the waterpark that night, but friday was SO crowded - couldn't get a chair and we were down there by 9:30! Lots of kids running around - not with parents - and not paying attention to where they were going. Also, a lot of people not following the clothing guidelines - awkward!

I wish we had stayed at the Gaylord and used their new waterpark - I think the price would have been less and it would have been just as fun. I don't think we will be going back.

Room Tip: ask for rooms away from the elevator and magiquest. Having a room on the lobby level was great - so...
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  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kayce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Tyler, Texas
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 June 2014

We took our three year old granddaughter for a two night stay. I am still a little surprised about how expensive this place is, but it was crowded so they are doing something right. The food is very so-so, and I thought the water was cold inside. They have very creative ways to keep kids occupied, and the staff at the hotel and park are extremely friendly and helpful. We had a good time, but doubt if we go back. I think for older kids - maybe 5 - 14 - it would be a great place.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rijeki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge Grapevine, responded to this review, 23 June 2014
Thank you very much for sharing the feedback from your recent stay at Great Wolf Lodge – Grapevine! I am sorry to hear the water temperature was on the cooler side during your stay. We actively monitor the temperature of the waterpark to make sure we are maintaining our standard of 84 degrees throughout the park.

During the summer months and weather permitting, guests are able to use the outdoor portion of our waterpark. This allows families to have fun while playing out in the sun in the event they need a break from the indoor environment.

We hope to see your family again soon!

Jason
Great Wolf Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
146 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 June 2014

My daughter, S-i-L and 2 granddaughters (ages 5 & 6) did one night here during the week while school was still in session. The rooms are average at best, the beds not too comfy. The waterpark was a blast (love the Tornado slide). The food was way overpriced considering how much it cost to stay there so we ordered in Pizza from a local Pizza restaurant that delivered to our room. Overall everyone had a pretty decent time.

Room Tip: The Kids Cabin room is nice for some separation at bedtime.
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  • Stayed May 2014, travelled with family
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Helpful?
1 Thank DASH1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge Grapevine, responded to this review, 23 June 2014
Dash, the feedback from your stay is greatly appreciated and I am sorry to hear you felt the beds were uncomfortable. I have reached out to our Management team to share this concern so they can take it under advisement when looking for areas of opportunity to improve for future guests.

I hope your family will stay with us again soon!

Jason
Great Wolf Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
League city
1 review
Reviewed 17 June 2014

This weekend will be our fourth stay in nine months. Is it expensive? Yes! The restaurant food is not impressive. We usually eat in town. The beds are not comfortable at all but my kids love them. There is plenty to do between the waterpark, arcade, build a bear and magic quest. Microwave and fridge are great cause you save money by bringing your own snacks/lunch. I have never seen ridiculous lines at all. The chlorine is overwhelming indoors but you are closed in indoors! Personally, the outside is our favorite part sp we would never go outside of the summer. It is a kids resort and you should expect just that. Fun for adults and kiddos.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly392574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 June 2014

I've been to GWL in both Texas and Kansas City several times each, and the water park here is definitely better. Your kids will love it. MQ is fantastic! My kids liked it even better than the water park. But the rooms have a lot to be desired. The size is great even in a standard room, but that's about it. The bedding and pillows are close to awful, as well as the bathroom towels. The rooms have always been clean enough, but again, nothing great. It's definitely worth a stay for the MQ and water park, but do not expect anything more than mediocre rooms.

Stayed July 2013, travelled with family
Helpful?
Thank jersey_li
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge Grapevine, responded to this review, 23 June 2014
Thank you for sharing the feedback from your recent stay at Great Wolf Lodge – Grapevine! I am glad your children love MagiQuest and have a lot of fun in the waterpark. MagiQuest is a tremendous value for repeat guests as the wands used to play the game retain their play history and can be used at any MagiQuest location across the country.

I am disappointed to hear of the issues you had with your suite and will share it with our Management team for review. We want to make sure our guests are as comfortable as possible while staying with us and your comments will help us improve for future guests.

We hope to host your family again soon!

Jason
Great Wolf Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 June 2014 via mobile

We planned to stay here as an end of year trip for 3 kids (15, 7, & 1). It was horrible. When we arrived to our kids cabin room, the toilet didn't flush (which we didn't realize until someone had already used it). It took 30 min for someone to come fix it. The waterpark is nice, but the water is cold indoors and there are very limited tubes for the rides so a lot of waiting around. The outdoor pool is nice, limited shade and umbrellas though, and no more special than a neighborhood pool. When we were done in the water we (all 6 of us) went to shower in our room only to find the shower didn't work - 3 kids and 3 adults wet from the pool and nobody can change or sit down because it again took close to 3min for someone to come look at it. Despite having a reservation for 6 people, we only had 2 towels and 4 washcloths in our room and had to wait for housekeeping to bring us more. Top all that off with checkin at 3 and check out at 11 - we basically drove over 2 hours to go to the pool, but it cost us $400+.... Pros: close to aquarium & legoland & the mall, downtown grapevine was nice and there was a nighttime ice cream parlor for the kids. The 2 older ones enjoyed the magic quest game, and the food was decent... Cons: as above, the customer service as we tried to get these issues resolved left a lot to be desired, there's very little for toddlers to interact with. They do offer military discount (heroes program) and when we booked I was told the cost of the room goes up as more rooms are booked - in other words plan your trip well in advance for the best rate. Overall not the end of school year funnest celebration we were hoping for, we won't go again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jbeauvil78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge Grapevine, responded to this review, 23 June 2014
Thank you for visiting Great Wolf Lodge – Grapevine and sharing your feedback with us! I apologize for the issues you had with your suite, but I am glad we were able to resolve the issue for you.

When our Housekeeping team is prepping each suite, they provide enough items to cover the base number of guests for each suite style. For instance, a Family Suite has a base occupancy of 4 guests, so there would be enough toiletry items to accommodate 4 guests staying in the room. However, if more items are needed, you can always contact Guest Services who will have additional items provided to you. If you know you might need more than what is normally stocked, you can leave a note in the reservation when you book and we will do our best to work with your family.

Our rates are determined by the number of rooms remaining in our inventory at any given time and are subject to change as other guests’ book their Great Wolf Lodge vacations. This is why we encourage all guests to make reservations as far in advance as possible to secure the lowest possible rate. Once the reservation is made, your specific rate is locked in and will not change.

It is my sincere hope that you will reconsider and stay with us again soon!

Jason
Great Wolf Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2014 via mobile

We are actually still here, but I have to go ahead and write my review because I'm so disappointed. This is our 4th time to come here, and usually we're happy with our stay, but this time has been an eye opener. Everything is going downhill, including the clue talk that are staying here. I really do not know how some the families we see can afford to stay here. We pay a lot of money to stay at a "resort". A resort that should be catering to a certain class of people for the price. There are do many strange people here that I feel unsafe.

Other issues:

1. Everything is starting to look old and warn out. It's clear that's it's not being kept up.
2. Had to ask the front desk upon arrival for soap, a Do not disturb sign---who has to ask for items like that????
3. Not enough tubes for the rides.
4. Arcade is teeny and has even less for toddlers to do.
5. Drinks are over priced with hardly any liqueur. (Bring your own flask to supplement.)

We will not be coming here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Betty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge Grapevine, responded to this review, 23 June 2014
Betty, we appreciate the feedback from your stay at Great Wolf Lodge – Grapevine and I apologize for the inconveniences you ran across on your trip. We are always looking for ways to improve and guest reviews play a key role in this process, so we welcome any and all guest commentary.

Guests are always welcome to bring their own food and beverages to their suite to help make their stay easier. This applies to adult beverages as well; however, we ask that all outside food and beverages not be brought into the waterpark for safety.

We offer a variety of activities that a toddler might enjoy, such as our Cub Club, Creation Station, and our daily Clock Tower Shows.

We hope to see your family again soon!

Jason
Great Wolf Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Great Wolf Lodge Grapevine

Property: Great Wolf Lodge Grapevine
Address: 100 Great Wolf Drive, Grapevine, TX 76051-0962
Region: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Grapevine
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Great Wolf Lodge Grapevine 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Great Wolf Hotel Grapevine
Great Wolf Resort
Great Wolf Lodge Grapevine Texas

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