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“Exceptional Staff”

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Holiday Inn Express Hereford
Ranked #2 of 3 Hotels in Hereford
DFW
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Exceptional Staff”
Reviewed 23 February 2013

My family and I recently stayed here because my grandfather's funeral took place in Hereford. The staff truly went above and beyond to not only make our stay comfortable, but also as seamless as possible. My 90+ year old grandmother was staying with us and the staff helpfully suggested the disabled room that would best suit our needs. The night manager was beyond considerate in taking care of our somewhat unusual requests. Breakfast was excellent - full of choices, and the attendant personally came around the tables and offered freshly prepared omelets. I would absolutely recommend this hotel to anyone needing overnight accommodations in Hereford.

Room Tip: The 3rd floor room for disabled guests is larger than the 1st floor option - especially nice if a gr...
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  • Stayed February 2013, travelled with family
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Helpful?
Thank lintaitai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Tualatin, Oregon, United States
1 review
Reviewed 29 November 2012

On several occasions I have stayed at this establishment on business trips. The facitliy is clean and well maintained. It's really the best place to stay in the area.....you forget you are in Hereford, TX!

The staff is the definition of hospitable. They go out of their way to make you comfortable. Not many places will change your room when you ask for more space with a welcoming attitude. Then there's the happy hour....who has ever had that at Holiday Inn?

Lastly, there's the over the top perks that you would never expect.......I happened to be enjoying a glass of Merlot during happy hour and the Mangement Team happened to have cooked dinner onsite. Much to my surprise I was able to enjoy a fabulous Indian Curry.....soooo much better than the nearby Pizza Hut, Taco Bell, or McDs.

Bottom line is that this establishment goes above and beyond! Very pleasant, real people to make you feel at home away from home!

Room Tip: Rooms with desks are a bit roomier.
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  • Stayed November 2012, travelled on business
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Helpful?
Thank Alena E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 30 October 2012 via mobile

I stay here every 2-3 weeks ! It is a Great place and the staff is excellent ! It is absolutly the Best Hotel I ever stay at ! It is hard to be away from home but they make you feel like you are part of their family . I recommend the Hereford Holiday Inn to everyone ! As matter of fact I will be back in a couple of weeks and can't wait .

Stayed September 2012, travelled on business
Helpful?
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Aransas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2012

This place deserves an absolute no rating at all and shouldn't even deserve a point of any accreditation! Terrible cannot even described the experience that my family and I have foregone at this hotel with unprofessional staff, unfriendly General Manager, and overall the worst hotel experience ever. From the very moment of arrival to the current few hours of after leaving this hotel was an astonishing nightmare and will make me look at a different brand of hotels for my family and I, for we will no longer be staying at Holiday Inns, due to the issue at hand of what happened here. When a problem arises it's in your best interest to not blame the customer or guest for your staff's fault! To all those who are frequent travelers please stay away from this horror of an establishment that they call a hotel. Beware of this place for it shall be considered a scam, for the they will try anything and everything they can to make a dollar, as if the staff are trained to be con artists.

Room Tip: Don't stay here at all, travel down the road to the Best Western or skip town.
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  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Tron194098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hereford, responded to this review, 31 August 2012
Dear Tron194098,

We certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a friendly and secure environment. We take comments such as these very serious and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Karen G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2012 via mobile

Our first room was horrible there were bugs on the bed and on the stairs and the fire alarm kept beeping because it needed batteries and wouldnt let us sleep we then got a new room that was way better then the other one.. Also couldnt get my wifi up for my playstation but staff was great!

  • Stayed July 2012
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Helpful?
1 Thank ColoradoSoccer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rogersville, Missouri, United States
Level 6 Contributor
135 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 June 2012

Hotel is nice but no goody bag for Priority Club member. Good workout room and pool/hottub area. Outside smells like money (cattle!), but it's to be expected since Hereford is the Cattle Capital!!

  • Stayed June 2012, travelled on business
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Helpful?
1 Thank Garrett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loganville, Georgia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2012

A very nice place to stay--a nice, clean, well-maintained facility with excellent service, a nice pool, and a great breakfast. The only drawbacks were--no popcorn on the weekends! And, the jacuzzi was not real warm. But, it still felt good after a long drive!

Room Tip: We had a queen suite which had 2 queen beds with an extra area with a sofa bed. It was good for our...
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  • Stayed June 2012, travelled with family
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    • Service
Helpful?
Thank mwkeene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Hereford

Property: Holiday Inn Express Hereford
Address: 1400 W 1st St, US Highway 60, Hereford, TX 79045-6102
Phone Number:
Region: United States > Texas > Hereford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hereford
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hereford 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The Texas Panhandle has something to shout about. Holiday Inn Express-Hereford has opened its doors! Hereford, also known as the Beef Capital of the World is centrally located between Amarillo, TX and Clovis, New Mexico on Highway 385 and 60. This brand new hotel houses 59 clean and comfortable over sized guest rooms. The Jacuzzi spa rooms and the King suites are the most popular with road weary travelers. Holiday Inn Express-Hereford offers an indoor swimming pool, hot tub, and a 24 hour fitness room. All rooms have micro-fridges and High-Speed Internet connections. Each room has the NEW SMART START bedding collection which features Egyptian cotton sheets and pillowcases, luxurious down duvet, two soft and two firm pillows and a decorative throw. Planning a party, seminar, or meeting? Let us be your host. The 'Whiteface boardroom will seat 12, while the 'Stockmans' meeting room will accommodate up to 30. The landscaped pool/patio area is perfect for family reunions and small wedding parties.Hereford offers some of the best seasonal pheasant hunting in the panhandle. The Spicer Gripp Memorial roping which is held annually the first weekend in August, features the top 25 professional rodeo cowboys in three timed events. Hereford has something for everyone from unique shopping and historic museums, to a scenic 18 hole golf course. Come stay and enjoy yourself at Holiday Inn Express-Hereford. ... more   less 
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Also Known As:
Holiday Inn Express Hereford Hotel Hereford

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