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“Raunchy Ramada...”
Review of Ramada Hewitt

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Ramada Hewitt
Ranked #2 of 2 Hotels in Hewitt
Reviewed 21 August 2014

Very disappointed in this Wyndham property! Stains (blood or strawberry jelly) not sure which, hopefully the later on the bedding and sheer curtains, ceiling stained in the bathroom from a leak above, A/C kept the room cool in the hot/humid Texas heat (that was one of the only pluses)! Front Desk was always on their cell phones or seemed to be bothered if you needed something or had to ask a question! Breakfast was okay, basic powdered eggs, boiled saugage (not sure what the deal is in keeping the saugages in water) highlight was the waffle iron that was shaped like Texas so you had "Texas waffles"! Spa was broken "Out of Order", pool was open thank goodness had my young son with! No comforters on the bed, just pillows and sheets, and unfortunately none of the cleaning staff spoke English so busted out my Google translate to communicate to ask for extra towels... all in all very disappointing and glad I used "points" but feel like I should be reimbursed!

Room Tip: Good luck finding one that's clean... would opt for the back side as near the I-35!
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HieuRamada, General Manager at Ramada Hewitt, responded to this reviewResponded 23 August 2014

Dear Deb,

Thank you for your constructive feedback regarding your recent stay with us. I cannot say how sorry I am for the perception we portrayed while you were with us. Our goal is to provide every guest with uncomplicated and friendly services. This was not the case during your stay with us.

I would much like to disucuss your experiences in greater detail. I have sent you a private email about this matter.

Again I want to apologize for the experiences you encountered in our hotel during your recent visit.

Warmest Regards,
Hieu Tran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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215 - 221 of 455 reviews

Reviewed 20 August 2014

The room was agood size. Warm in room. No cold water for showers, even on cold water setting. Pool was large and hot tub comfortable. Breakfast was very good, waffles in the shape of texas was very good.

Stayed: August 2014, travelled with family
1  Thank joann b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Upon arrival, the front desk was confused and took several minutes to find a clean room even though we were 2 hour past check-in time. (uh-oh) The room was large, but very sparse. No real décor or attempt at design. Bed was okay, but pillows were flat. (Uh-oh)There was a fridge, microwave, and tea/coffee pot.
The air conditioner could not keep up with 100 degree heat. We slept with only a sheet and were still uncomfortable. (Uh-oh)The room would have greatly benefitted from a ceiling fan.
The indoor pool was okay, but desperately needed many cosmetic touch-ups. (Uh-oh)Even under $100, we wont be back.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HieuRamada, General Manager at Ramada Hewitt, responded to this reviewResponded 20 August 2014

Dear Barry,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Waco area.

Sincerely,

Hieu Tran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

My wife and I planned a Saturday and Sunday night at this hotel. The hair dryer did not work, the safe did not work, the phone did not work, and the cleaning person did not work. When I informed the lady at the front desk about the hair dryer, I was told there was nothing she could do about that because the people who changed them out did not work on weekends. THERE WAS NO APOLOGY FROM HER, only excuses. We wanted to use the safe so my wife would not have to bring her purse while touring the area, but since it did not work she was forced to bring it along. When we returned around 6:30 Sunday from our outing, we discovered there was no coffee for the next day, as well as a few other things. I picked up the phone to call the front desk to inform them of this, but the phone DID NOT WORK! When I went down to the front desk to get coffee packets for the next morning, I informed the 2 young men behind the counter what I needed, letting them know that the coffee pot and mug were not cleaned, and the old coffee packet was still where I had placed it. One man then asked if I had put out the do not disturb sign so they would not come in. I the let him know that someone was actually there because they left the ICE BUCKET on the floor keeping the bathroom door open. He gave me my coffee, again, NO APOLOGY FROM EITHER OF THE 2 MEN.
So, no hair dryer, as advertised, no safe, as advertised, no coffee, as advertised, no phone, as advertised, and no cleaning, as advertised.
We will not use Ramada again.
John

Room Tip: I'm not sure, I can't pick very well myself.
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HieuRamada, General Manager at Ramada Hewitt, responded to this reviewResponded 8 August 2014

Dear Theresa,

Thank you for your constructive feedback regarding your recent stay with us. I cannot say how sorry I am for the perception we portrayed while you were with us. Our goal is to provide every guest with uncomplicated and friendly services. This was not the case during your stay with us.

I would much like to disucuss your experiences in greater detail. I have sent you a private email about this matter.

Again I want to apologize for the experiences you encountered in our hotel during your recent visit.

Warmest Regards,
Hieu Tran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

I don't know who inspected this hotel, but it certainly not Ada compliant. The handrails are too high, I'm six foot tall and cannot hang my arm to hold onto the handrails. Also, my room didn't come with a refrigerator as advertised and staying there for a extended period of time, I need a fridge. When I told the front desk, they shrugged and claimed they were booked up so I probably could not get one in my room. I will not be going back to this hotel. It's also kind of falling apart.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Masongates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HieuRamada, General Manager at Ramada Hewitt, responded to this reviewResponded 25 July 2014

Dear valued guest,

Thank you for your recent visit with us! I'm sorry that you had the overall experience as you wrote - as you can see from most of our other reviews, the specifics that you pointed out are simply not the norm, and it saddens me that you had such a visit. I would be happy to work with you personally on a return trip, so that you can have a more typical Ramada experience - one that leaves you with only fond memories. I sincerely hope to hear from you.

Kind Regards,
Hieu Tran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank PSM871
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
1  Thank Robin J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Hewitt

Address: 778 Sun Valley Blvd, Hewitt, TX 76643
Phone Number:
Region: United States > Texas > Hewitt
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hewitt
Price Range: £62 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Hewitt 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the New Ramada Hotel located in Hewitt, Texas, near Waco and Baylor University. Each beautiful room features contemporary decor, 32 in HD flat screen TV, free WiFi so you can do your thing and leave the rest to us at this new Ramada. Enjoy the free Deluxe Continental Breakfast for each registered guest. Kids under-18 stay free in the same room, same bedding, with the adult that they accompany. If you are traveling to Waco for a Baylor University Parents Weekend, Baylor Graduation, Baylor Bears Football or other Baylor event, the Hewitt Ramada is close enough to the Baylor campus for you to enjoy the event and have some free time. We are located only 1 mile away from the Hillcrest Hospital. We are not pet friendly and only accept ADA certified pets. ... more   less 
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