I had booked a meeting room and guest room over a month in advance. When I arrived and said I'd like to be shown to my meeting room the staff whispered amongst themselves and finally made some clumsy excuse without ever outright stating that they had lost my reservation. While they were certainly friendly enough, it seems that management oversight and accountability were lacking.
I waited thirty minutes for the airport shuttle to pick me up but the driver was very friendly.
They lost my meeting room reservation but the salesperson was very friendly.
I waited almost twenty minutes for them to put out coffee in the morning but the desk attendant was very friendly.
The hallways and common areas seem dated but the staff was very friendly.
One problem - coffee cups for in-room coffee. They still had residue from previous use. Another issue, a lady's camisole left beside the bed from a prior guest. Kind of a creepy thing to find. But the staff was very friendly. (You get the trend).
I think that this property is in need of updating and that management should be evaluated by corporate. I think their service issues could be remedied with a change in management.
- Official Description (provided by the hotel):
- Newly remodeled, the Hyatt Place Houston Bush Airport is located in North Houston, just a short drive from Bush Intercontinental Airport (IAH). Guests enjoy our free breakfast buffet, Wi-Fi, and self-parking as well as our outdoor pool, hotel bar and fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Houston/Greenspoint/Iah Airport Hotel Houston
- Hyatt Houston
- Houston Hyatt